Virtual Assistant

hace 4 días

Luzón Guadalajara provincia, España Extenteam A tiempo completo

**Extenteam** is currently looking for a **Virtual Assistant **to join our growing organization and undertake the following tasks:
**Internal Tasks**:

- Escalate emergency guest issues to local staff when necessary.
- Record shift activities methodically and with great detail to relay information to local staff or to the next person on shift.

**Guest Services Tasks**:

- Become familiar with all homes in the portfolio; become an expert on the homes to assist prospective and in-house guests.
- Become familiar with the areas where the company has homes; be able to answer questions related to local attractions, etc.
- Learn answers to FAQs for tech issues, including but not limited to smart thermostats, TVs, and mini-split air conditioners.
- Escalate emergency guest issues to local staff when necessary.

**Additional Tasks (when time allows) assigned by Owner. Offseason Tasks**:

- Assist with prospecting and owner outreach to build the property portfolio.
- Onboard new properties into software, building room details, coordinating calendars for accuracy.
- Audit current listings across all platforms, ensuring accuracy of details and calendar sync.
- Change listings for seasonality, photos, etc.
- Oversee offseason maintenance tracking, including but not limited to pool maintenance scheduling, deep cleans scheduling, carpet cleans scheduling, pest control scheduling, holiday kitchen inventory, smoke detector, and lock battery change.

**TECHNICAL REQUIREMENTS**:

- Internet speed minimum 30mbps
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)

**WHO WE ARE**:
EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.

**WHAT WE DO**:
We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.

**OUR CORE VALUES**:

- OWN YOUR STUFF: We Own Our Stuff.
- WALK THE TALK: We Do What We Say We'll do.
- INTO THE WILD: We are Explorers.
- WORD AS BOND: Just Say It.
- ABOVE AND BEYOND: We Live Extenteam.

**WHAT WE OFFER**:
We offer our team members targeted development opportunities both on a professional and personal level. We also offer:

- Competitive Salary
- Holiday Reward equivalent to 13th-month pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit

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