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Customer Support

hace 2 semanas


Madrid, España goFLUENT A tiempo completo

Join goFLUENT as a Learning Consultant Help learners succeed with AI-powered language solutions, build strong relationships, and make an impact in a fast-paced, innovative environment.**
- Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.
- As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.
- If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board
- **What You'll Do**-
- Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training-
- Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might faceEnsure a smooth and efficient communication with internal teams-
- Call students to encourage them to take full advantage of the available resources-
- Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback
- **You'll love this job if you**-
- Are outstanding at communicating, both orally and written (**Spanish** is your mother tongue)-
- Have a previous successful experience in customer support-
- Are very empathic and able to solve complex conversations in order to give a smile to customers-
- Are an organized, responsive, adaptable, sincere, and autonomous person
- **We are looking for**-
- Native fluency in Spanish and intermediate English (spoken & written).- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.- University degree: Language Studies, Translator/Interpreter- Proactive, responsible, disciplined and able to multitask.- Must be able to handle stress well and work efficiently under pressure.- Have a good command of MS Office and Google tools.

**_Fluency in other languages is highly valued._**- Excellent oral communication and customer service skills over the phone.- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

** What we offer**
- Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.-
- Learn from top executives and visionaries in the learning and language market.-
- The experience of joining an innovative organization with an international, vibrant working environment.World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages-
- Ability to work from any of our 20+ offices around the world.-
- Exciting team-building events.- #LI-Hybrid- **Department**- Learning Consultant- **Role**- Learning Consultant- **Locations**- Madrid- **Remote status**- Hybrid
- **- **About goFLUENT**
**goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.-
- **Founded in**2000- **Coworkers**1500+-
- **LEARNING CONSULTANT**-**MADRID**-**- **HYBRID**- **- **Customer Support**
**- Join goFLUENT as a Learning Consultant Help learners succeed with AI-powered language solutions, build strong relationships, and make an impact in a fast-paced, innovative environment.