Graduate Operational

Overview:
**WELCOME TO SITA**

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

**ABOUT THE ROLE AND TEAM**

Are you passionate about data-driven decision-making and eager to launch your career in operational excellence? Join our dynamic Operational & Performance Management team as a Graduate Analyst

In this role, you’ll be at the heart of our commercial operations, accountable for creating and monitoring key performance indicators (KPIs) across the GEO (including pre-sales, sales, and senior management levels). You’ll also play a vital part in supporting our finance team to build forecasts and budgets for both new business and renewal opportunities.

**WHAT YOU’LL DO**
- Develop, track, and report on KPIs for pre-sales, sales, and senior management, providing actionable insights to drive business performance.
- Build and maintain dashboards and reports to ensure transparency and support continuous improvement.
- Collaborate with stakeholders across commercial, sales, and finance teams to define and standardize KPI metrics.
- Analyse commercial process stages, identifying bottlenecks and opportunities for efficiency gains.
- Present KPI findings and recommendations to senior management, supporting strategic decision-making.
- Work closely with finance to build and refine forecasts and budgets for new business and renewal opportunities.
- Support the preparation of business cases and financial models.
- Participate in cross-functional projects to enhance operational performance.

Qualifications:
**ABOUT YOUR SKILLS**
- Bachelor’s degree or similar qualification in business administration, finance, accounting, Data management or computer science.
- Strong analytical skills, with experience in data analysis and reporting (Excel, Power BI, or similar tools).
- Inquisitive, detail-oriented, and passionate about continuous improvement.
- Excellent communication skills, able to present complex data to diverse audiences.
- Team player, comfortable working across functions and levels.
- Fluent in English; additional European languages are a plus.
- Awareness of the airport/airline or telecom industry is an advantage.

**WHAT WE OFFER**

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
- Flex Day: Make your workday suit your life and plans.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.