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Learning Consultant
hace 2 semanas
**Learning Consultant (Portuguese Bilingual)**
**About the Company**
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
We are looking for a Learning Consultant Intern with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Portuguese, spoken and written and advanced level of English.
**What You'll Do**
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
- Reach KPIs discussed with the LC Team Leader/Manager
**What You'll Need**
- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
- Proactive, responsible, disciplined and able to multitask.
- Have a good command of MS Office and Google tools.
- Excellent oral communication and customer service skills over the phone.
- University degree: Language Studies, Translator/Interpreter
Languages: Portuguese bilingual, high level of English, other languages are a plus.
Location: Madrid, Spain
Schedule: Monday - Thursday 10 - 18.00 & Fridays 8:30 - 15:00.
Contract: Permanent
