Customer Success Manager

Ready to make an impact? Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaits**
- **Join Our Team & Make an Impact**
- Are you passionate about building strong client relationships and driving success? We are looking for a **Customer Success Manager** to help expand our **French market** and ensure our clients maximize the value of our digital learning solutions.
- As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a **fast-paced, dynamic environment** and enjoy making a meaningful impact, this role is for you.
- **What You’ll Do**-
- **Be a trusted advisor**: Build and maintain strong relationships with clients, understanding their evolving training needs.-
- **Lead seamless onboarding**: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.-
- **Drive engagement and success**: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.-
- **Unlock growth opportunities**: Identify upsell possibilities and expand client partnerships.-
- **Champion continuous improvement**: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.-
- **Share expertise and insights**: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
- **Why You’ll Love This Role**-
- **Impact and Growth**: Help businesses upskill their workforce while growing your career in a thriving global company.-
- **Dynamic and Collaborative Culture**: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.-
- **Fast-Paced and Innovative**: Be part of a company that embraces change and is shaping the future of digital learning.
- **What We’re Looking For**-
- Fluent or bilingual in French-
- Intermediate English proficiency-
- Passionate about customer success and relationship management-
- Exceptional communication and analytical skills-
- Highly organized and adaptable to varied projects-
- Proactive problem-solver with a growth mindset-
- Team player who values collaboration and knowledge-sharing
- **Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.**
- **
What we offer**
- Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.-
- Learn from top executives and visionaries in the learning and language market.-
- The experience of joining an innovative organization with an international, vibrant working environment.World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages-
- Ability to work from any of our 20+ offices around the world.-
- Exciting team-building events.-
- Health Insurance.-
- Our timetable includes Friday afternoons early off and a reduced summer schedule.**#LI-Onsite**- **Department**- Customer Experience- **Role**- Customer Success Manager- **Locations**- Madrid- **Remote status**- Hybrid
- **- **About goFLUENT**
**goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.-
- **Founded in**2000- **Coworkers**1500+