Senior Operations Manager, Iberia

As a Senior Operations Manager at Lime you are a region manager for the Iberia area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You will work cross-functionally with government relations, central ops, product, etc. to ideate on and then partner on the execution of the market strategy and optimization of the fleet for the region. You will also manage your region's P&L and you’ll manage a team of senior level warehouse staff; providing guidance and coaching to ensure everyone performs at their best.

The person hired for this role must be within a commutable distance Lime's warehouse in either Madrid, Seville, or Lisbon.

**What you'll do**:

- **Own and manage a large and/or complex market **or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs
- ** Manage warehouse operations** ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
- ** Be the operational expert **within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
- ** Conduct regular analysis **on your region identifying trends and implementing recommendations to grow and optimize.
- ** Define and implement an operations strategy **for your region that advance the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
- ** Attracts and develops top-tier operational talent **for your region including planning, hiring, onboarding and training new team members within a warehouse environment
- ** Represent Lime** in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
- ** Spearhead safety initiatives** for our riders and vehicles to ensure safety remains the #1 priority
- ** Create a positive, inclusive, and safe workplace **where people genuinely want to work

**About you**:

- Bilingual Spanish/English
- ** 5+ years of work experience **in operations, consulting, engineering, or similar fields
- Demonstrated background in driving and executing operational excellence
- Experienced in managing a P&L
- Ability to understand metrics and KPIs and the levers to pull to drive results
- Strong knowledge of the location in which you support
- Comfortability working in a warehouse setting
- ** 3+ years people management experience **attracting, developing and motivating warehouse staff
- ** Tenacious **and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
- ** Analytically minded** with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
- Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus
- ** Problem solver** skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
- ** Excellent communicator **with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
- ** Relentlessly curious**, always wanting to dig deeper and understand why, particularly to understand what our customers need
- ** Detail oriented with a focus on process improvement**, self motivated and energetic, with the drive and ability to learn new skills and grow with the role

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