Delegate Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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- Job Description
- American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
- We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
- We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.
- Get ready to take your career to new heights.
- For more information about American Express GBT, please refer to our website:- Delegate Manager:
The main focus of the role will be to manage the attendee management on Pharma Healthcare events and to support the Project Lead with day to day communications for a large range of events.

**Responsibilities**:

- Act as the first point of contact for client queries
- Manage day to day project activities
- Manage and prioritize responses of event mailbox on a daily basis
- Collating data and building excel reporting templates
- Produce, review, monitor and action event related documentation, ensuring that appropriate records are maintained correctly
- Drafting and editing of delegate communications, including invitations and joining instructions
- Ensuring the customer experience is a success, delivery of the event is seamless and exceeds the client’s expectations
- Demonstrate the ability to manage multiple projects, stakeholders and deadlines in a calm and composed manner
- Be able to multitask and prioritize to manage all client and internal expectations in a fast-paced environment
- Collaborate effectively with the other teams members dedicated to other specific tasks
- Participate in post-event debriefs (both internal and client) employing a critical eye and ensuring continuous improvement and sharing best practice across all involved
- Manage the post event administrative process, when required.
- Ensure an excellent level of customer service and to anticipate client requirements
- To be a good ambassador for AMEX GBT & client brand
- Requirements:

- Excel Advanced Level
- Amadeus
- English intermediate level
- The #TeamGBT Experience_
- Work and life: Find your happy medium at Amex GBT._
- _ Flexible benefits_ are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more._
- _ Get mental and emotional health support _for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support._
- _ Travel perks:_ get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals._
- _ We strive to champion Diversity, Equity, and Inclusion_ in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action._
- _ And much more_
- We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult _
- GBT Recruitment Privacy Statement_
- ._
- What if I don’t meet every requirement?_

Location

Spain - Madrid

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans,