Customer Support Representative

hace 2 semanas

Paterna, España thinkSPAIN A tiempo completo

**COMPANY DESCRIPTION**
thinkSPAIN is the Spanish property portal of choice for international buyers.
Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain.

**JOB DESCRIPTION**

**PRIMARY DUTIES & RESPONSIBILITIES**
- Handle customer enquiries and resolve issues regarding account setup, listing management, lead generation, and general platform usage.
- Identify and escalate technical issues or more complex enquiries to the appropriate team, ensuring a smooth resolution process.
- Maintain accurate records of customer interactions and feedback. Provide insights to management to improve service quality and platform functionality.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Contribute to the development of customer support policies and procedures for continuous improvement.

**REQUIREMENTS**
- Currently able to live and work in Spain.
- Native-level fluency in Spanish and a strong command of English (both written and spoken).
- Demonstrated experience in a customer-facing role, preferably within customer support or account management.
- Strong verbal and written communication skills.
- Familiarity with online platforms and CRM systems.
- Ability to handle multiple customer queries simultaneously and prioritise tasks effectively.

**WHAT WE OFFER**
- Competitive Salary: A package commensurate with experience.
- Generous holiday allowance.
- Monday-Friday with remote working flexibility to balance work and life.
- Being part of a small, friendly, and passionate team at a successful, established company.
- On-the-job training with a highly-experienced team as well as time for online-training to learn new skills.

START/DURATION: Immediate start available due to expansion of the team. Full-time permanent contract.

**HOW TO APPLY**

Ability to commute/relocate:

- 46980 Paterna, Valencia: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you eligible to work in Spain?

**Language**:

- Spanish (required)
- English (required)

Work Location: In person

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