Customer Success

hace 1 día

Paterna, España thinkSPAIN A tiempo completo

**COMPANY DESCRIPTION**
thinkSPAIN is the Spanish property portal of choice for international buyers.
Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain.

**JOB DESCRIPTION**

**PRIMARY DUTIES & RESPONSIBILITIES**
- Develop and maintain strong client relationships, ensuring satisfaction and resolving issues.
- Offer training and advice on how to use our products and the platform effectively.
- Drive client success, retention, and engagement by understanding their objectives and providing strategic guidance.
- Identify opportunities to upgrade & upsell.
- Curate appropriate offers for retention, upgrades and upsells.
- Work to improve KPIs alongside the sales, marketing, and product development teams.
- Maintain accurate records of customer interactions and feedback. Provide insights to management to improve service quality and platform functionality.
- Stay updated on industry trends and competition to provide valuable insights to clients.
- Contribute to the development of account management and support policies and procedures for continuous improvement.

**REQUIREMENTS**
- Currently able to live and work in Spain.
- Native-level fluency in English and a strong command of Spanish (both written and spoken).
- Excellent verbal and written communication, relationship-building, and problem-solving skills.
- Sales and negotiation skills, be able to listen and understand what each customer needs.
- Demonstrated experience in a customer-facing role, preferably within customer support or account management.
- Familiarity with online platforms and CRM systems.
- Ability to handle multiple customer queries simultaneously and prioritise tasks effectively.

**WHAT WE OFFER**
- Competitive Salary: A package commensurate with experience.
- Generous holiday allowance.
- Monday-Friday with remote working flexibility to balance work and life.
- Being part of a small, friendly, and passionate team at a successful, established company.
- On-the-job training with a highly-experienced team as well as time for online-training to learn new skills.

**START/DURATION**: Immediate start available due to expansion of the team. Full-time permanent contract.

**HOW TO APPLY**

Ability to commute/relocate:

- 46980 Paterna, Valencia: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Spanish (required)
- English (required)

Work Location: In person

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