Customer Success Representative

At Bridgestone Mobility Solutions we are looking for a Customer Success Representative dedicated to our line of business Webfleet. Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you... We are looking for a Customer Success Representative to join our international team of 6 based in Barcelona, dedicated to our French customer base. You would specifically be responsible for retention and expansion of our French Webfleet customers. **Here is a little taste of your challenge**: Simply put, you will be responsible for the retention and the expansion of our Webfleet customers. As a member of the global Bridgestone Mobility Solutions team, you will have to deliver the following: - Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth; - Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers; - Inspire customer engagement and track long term business goals; - Work closely with Sales Support, Customer Support, Service Partners, Marketing and Sales to raise customer loyalty and ensure an all-round exceptional customer experience; - Actively participate in improving processes and procedures; - Are the "Voice of the Customer" towards the rest of the organization. **What do we expect from you?** To be successful as a Customer Success Representative, this is the kind of profile we have in mind: - At least one successful experience in a client service/customer-facing role, such as Customer Success or Account Management; - You are fluent in French and English; - Excellent communication, negotiation and critical thinking skills; - You have experience working in a high-volume role where prioritization is critical; - Commercially minded with experience driving upsell/cross sell revenue growth; - A passion for your customers / Ambassador of customer centricity; - You are an emphatic listener and understand the goals of our customers; - Experience of working with Salesforce is a plus. **What can you expect from us?** - The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures; - A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with; - Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly. **Let’s not forget the good stuff** - Working from home up to 3 days a week; - 500 euros gross to set up your home office; - Chance to work abroad for 40 working days per year; - Birthday off and volunteering time off; - Additional health and dental insurance; - 100% employer funded pension scheme; - Lunch or childcare Vouchers; - Unlimited access to LinkedIn learning; - Free English and Spanish lessons. - Employee Assistance Program. **Who are we?** We are **Bridgestone Mobility Solutions,** and we are on a mission to move the world towards a sustainable future using data-driven mobility. The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions. Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa. **Webfleet** **is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety. **Want to join us?** Please note that pre-employment screening might be part of the selection process. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status