Customer Support Intern

**About Geoblink**
We’re a fast growing startup that has already raised close to €10 million in investment from leading venture capital firms, and have been named by Bloomberg as one of the 50 most promising startups in the world to look out for. Our goal is to revolutionise the world of Location Management and the way businesses think about, and act upon location data.
At Geoblink we use the latest technologies to find solutions to real world problems businesses face when trying to expand or increase efficiency. We leverage GIS technologies and Big Data to create a beautiful map-based user interface that not only provides lots of awesome statistics but also a great user experience.
We are proud of the environment of collaboration and diversity we have built and continue to foster, with plenty of opportunities to have a real impact on the business.
**About the role**

We are offering a **6 month internship** in our **Customer Support team**, which is responsible for answering all the queries our users might have. They make sure that our customers are always 100% satisfied with the product and make sure they know how to get the most out of it.
Without the Customer Support team we wouldn’t have grown as quickly as we did, and we wouldn’t have clients like Danone, KFC, Co-op and many more
On a day-to-day basis, these are the sort of things you can expect to be doing:

- Effectively resolve customer questions through all of our channels in a considerate and timely manner.
- Take ownership of users' technical issues and customers' problems from beginning to end.
- Communicate regularly with the Customer Success, Product and Tech teams to provide feedback and improve processes.
- Be the voice of our customers internally: interact with all the relevant stakeholders to ensure we are building the best product for them.
- Keep our user documentation up to date.

**Who we’re looking to recruit**
We’re super proud of having a top class team that has helped us achieve such rapid growth, and now we are looking to accelerate even further with the help of a dedicated Customer Support Specialist.
Here are some things we would love to see in you:

- Analytical mindset. You are able to use data to drive improvement in customer experiences.
- Natural client-oriented spirit with a knack for building excellent customer relationships.
- Ability to manage your workload independently and responsibly.
- Strong oral and written communication skills.
- Experience with office software such as Excel, Word, Google Spreadsheet, etc.
- Excellent knowledge of English. Other languages such as German or Dutch are a plus.

It would be a huge bonus if you have experience in a similar role
**Why work for Geoblink?**
We operate a* “zero-policy” *which means there are no restrictions on vacation days, office hours, working from home as much as you like, etc. We believe everyone here is a “mini-CEO”, and should have the opportunity to make their own decisions about their work schedule.
Everyone at Geoblink is passionate about their job, whether it be growing business ROI or building complex data systems. People join us not just for the flexibility that we offer but because we have worked hard to foster a collaborative environment filled with plenty of opportunities to have a real impact in the business and collaborate with smart peers.
We also offer the following:

- No restrictions on vacation days, office hours, working from home days, etc. You manage your own work schedule responsibly.
- Hybrid WFH Work Model: you choose where to work, whether at home or in the office.
- Plenty of training initiatives to help your career progression.
- Start-up culture with fun initiatives and company events for all to enjoy

**Diversity Statement**

Geoblink is passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
Everyone is welcome and we don’t discriminate on the basis of any protected characteristic including race, religion or beliefs, gender or gender, age, sexual orientation, marital status, or disability.
We want to facilitate everyone in bringing their best to our interviews, so if there are any adjustments we can make for our process to be more inclusive, please let our team know.

Location: Spain,28023,Remote - Spain, En remoto

**Job Type**: Internship