Partner Support

hace 7 días

En remoto, España SQUARE1 A tiempo completo

**Your mission**

Do you thrive on providing exceptional customer service while navigating the landscape of technical solutions? We're seeking talented individuals who excel in customer-facing roles to join our team. As a pivotal member, you will collaborate with the team to deliver optimal support to key customers, guiding them through the onboarding phase and occasionally supporting cases of upselling or cross-selling. Your primary focus will be to guide customers through the implementation journey, offering troubleshooting assistance and leveraging training resources and internal technical library. Your responsibilities will also encompass the crucial task of maintaining timely customer feedback and ensuring our internal monitoring tools remain consistently up-to-date.

**What You'll Do**

**A typical engagement will involve**:

- Adhere to standardized project procedures
- Troubleshoot technical issues with comprehensive support from our documentation
- Ensure timely and effective responses to customer inquiries
- Follow up with customers to guarantee they receive exceptional support
- Maintain accurate status updates of customer integrations within our internal reporting tools

Your experience (required)
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Fluent spoken and written English plus another language, French, German or Italian
- Prior experience in tech support, desktop support, or a similar role is required.
- Passion for the DEV or programming business, ready to learn and tackle new challenges with provided training.

Why us?

**Values Core SQ1**

Below are our values and skills we care about most. The more these values sound like you and describe people you want to work with, the more likely you will thrive at Square1. We are a flexible, fun, stimulating, creative and collaborative organization.

**Trust**

We trust in people, in their common sense and their responsibility.

**Teamwork**

We do love to learn from each other's experiences that we'll keep us growing together. Tap into the collective genius

**Passion**

We put passion in everything with do

**Excellence**

What we do, we do well. This is what we are aiming for

**Responsibility**

We take responsibility for my success and also all of our mistakes.

**Personal growth**

Our best value is in our people, we encourage their development and reward outstanding performance.

Tipo de puesto: Jornada completa

Sueldo: 23.000,00€-25.000,00€ al año

Beneficios:

- Ordenador de empresa
- Seguro médico privado

Horario:

- De lunes a viernes
- Flexibilidad horaria

Educación:

- Bachillerato (Obligatorio)

Experiência:

- Apoyo técnico: 1 año (Obligatorio)
- Habilidades de comunicación: 1 año (Obligatorio)

Idioma:

- Inglés avanzado (Obligatorio)
- Francés avanzado (Obligatorio)

Ubicación del trabajo: Empleo remoto

  • Partner Support

    hace 7 días

    En remoto, España SQUARE1 A tiempo completo

    **Your mission** Do you thrive on providing exceptional customer service while navigating the landscape of technical solutions? We're seeking talented individuals who excel in customer-facing roles to join our team. As a pivotal member, you will collaborate with the team to deliver optimal support to key customers, guiding them through the onboarding phase...

  • HR Business Partner

    hace 1 semana

    En remoto, España Amma family A tiempo completo

    is a global tech company building a mobile app and one of the world's largest communities for moms-to-be and their families. We operate across the world, support millions of users, and partner with leading international brands in healthcare, FMCG and more.We grow fast and change often, so we value people who can bring structure, clarity, and stability to a...

  • Partner Engineering Support

    hace 2 semanas

    En remoto, España Interfell A tiempo completo

    Nuestro cliente es una galardonada empresa creativa de desarrollo de software web y móvil con oficinas en Dublín, Londres y España. Han adquirido un equipo altamente enfocado y calificado para brindar el mejor servicio y productos a sus clientes. A través de su experiência y vasto conocimiento, han sido responsables de construir y mantener algunos de...

  • L2 Support, 100% en Remoto

    hace 5 días

    En remoto, España Akuaro A tiempo completo

    L2 Support en 100% En remoto. ¿Buscas un nuevo desafío en el mundo de la tecnología? ¡Tenemos la oportunidad perfecta para ti! Estamos reclutando a un L2 Support para unirse a nuestro equipo en crecimiento. Nuestro partner es una reconocida empresa global de viajes y proveedores de alojamiento líderes en la industria. Sus productos ayudan a crear...

  • Learning & Development Partner, International

    hace 1 semana

    En remoto, España Meta A tiempo completo

    Meta is a culture of curious and adaptive learners. Our people are naturally thirsty for opportunities to learn new things in pursuit of building an incredible product experience for the people that use our service. In support of this, the Learning & Development team at Meta are committed to helping build the organization as a socially committed community of...

  • IT Support Coordinator

    hace 1 día

    En remoto, España Omega CRM A tiempo completo

    **Omega CRM Consulting is looking for a Support Coordinator that would like to collaborate with one of the top 15 global pharmaceutical companies.**: - Integrated into a regional IT team, with the possibility to interact also with similar teams in other regions (NA, LATAM, APAC). - Will manage service tickets regarding issues with global M&S systems...

  • Principal Talent Acquisition Partner, Europe

    hace 1 día

    En remoto, España Prosci A tiempo completo

    Prosci Europe is looking for an experienced Talent Acquisition Partner to focus on managing full lifecycle recruitment for Prosci’s growing European business. Reporting to the European Talent Director and working closely with the Principal European Talent Partner, Talent Director, Senior Leadership Team and Hiring Managers, you will play a key role in...

  • Client Partner

    hace 3 días

    En remoto, España Infor A tiempo completo

    General information- Country - Spain - City - Remote Location - Department - Consulting Services - Job ID - 36176 - Description & RequirementsAt Infor, we are currently recruiting for a Client Partner (Services Sales) due to continued growth. As a Client Partner, you will be responsible for achieving assigned services sales quotas and goals for customers...

  • Manager, IT Support

    hace 5 días

    En remoto, España Eventbrite A tiempo completo

    THE CHALLENGE You will lead and manage the IT Support Engineering team at Eventbrite. IT Support oversees the delivery of outstanding technical support and solutions to our global Britelings in worldwide offices or in remote locations. The team ensures our global Britelings are empowered with the technology they need to get their jobs done effectively...

  • Learning Business Partner, Compliance Operations

    hace 5 días

    En remoto, España Meta A tiempo completo

    Meta Financial Technologies is a product group focused on building products that help people and businesses connect to the digital economy and access the financial services they need. Today, we enable people and businesses in over 160 countries to make payments in 55 currencies. At Meta, what we do in FinTech is focused on:Expanding access to monetization...