Partner Support

hace 24 horas

En remoto, España SQUARE1 A tiempo completo

**Your mission**

Do you thrive on providing exceptional customer service while navigating the landscape of technical solutions? We're seeking talented individuals who excel in customer-facing roles to join our team. As a pivotal member, you will collaborate with the team to deliver optimal support to key customers, guiding them through the onboarding phase and occasionally supporting cases of upselling or cross-selling. Your primary focus will be to guide customers through the implementation journey, offering troubleshooting assistance and leveraging training resources and internal technical library. Your responsibilities will also encompass the crucial task of maintaining timely customer feedback and ensuring our internal monitoring tools remain consistently up-to-date.

**What You'll Do**

**A typical engagement will involve**:

- Adhere to standardized project procedures
- Troubleshoot technical issues with comprehensive support from our documentation
- Ensure timely and effective responses to customer inquiries
- Follow up with customers to guarantee they receive exceptional support
- Maintain accurate status updates of customer integrations within our internal reporting tools

Your experience (required)
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Fluent spoken and written English plus another language, French, German or Italian
- Prior experience in tech support, desktop support, or a similar role is required.
- Passion for the DEV or programming business, ready to learn and tackle new challenges with provided training.

Why us?

**Values Core SQ1**

Below are our values and skills we care about most. The more these values sound like you and describe people you want to work with, the more likely you will thrive at Square1. We are a flexible, fun, stimulating, creative and collaborative organization.

**Trust**

We trust in people, in their common sense and their responsibility.

**Teamwork**

We do love to learn from each other's experiences that we'll keep us growing together. Tap into the collective genius

**Passion**

We put passion in everything with do

**Excellence**

What we do, we do well. This is what we are aiming for

**Responsibility**

We take responsibility for my success and also all of our mistakes.

**Personal growth**

Our best value is in our people, we encourage their development and reward outstanding performance.

Tipo de puesto: Jornada completa

Sueldo: 23.000,00€-25.000,00€ al año

Beneficios:

- Ordenador de empresa
- Seguro médico privado

Horario:

- De lunes a viernes
- Flexibilidad horaria

Educación:

- Bachillerato (Obligatorio)

Experiência:

- Apoyo técnico: 1 año (Obligatorio)
- Habilidades de comunicación: 1 año (Obligatorio)

Idioma:

- Inglés avanzado (Obligatorio)
- Francés avanzado (Obligatorio)

Ubicación del trabajo: Empleo remoto

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