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After Sales Customer Service
hace 3 semanas
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**:
**How You'll Create Impact**:
- Problem Resolution: Identify and troubleshoot customer issues, utilizing product knowledge and technical expertise to resolve problems effectively and efficiently. Collaborate with other teams, such as Technical Support and Field Service, when necessary, to address complex issues.
- Order Management: Manage the after-sales process, including order processing, tracking, and coordinating product returns or replacements. Ensure accurate and timely handling of customer requests to meet service level agreements.
- Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions using a CRM system. Update customer profiles and service history to enable efficient support and follow-up.
- Customer Feedback: Gather customer feedback and communicate valuable insights to relevant internal teams. Advocate for customer needs, providing valuable input to improve products and services.
- Training and Product Education: Stay up-to-date with product knowledge, technological advancements, and industry trends to better assist customers. Conduct product training for customers when required.
**Your Background**:
- Bachelor's degree in a relevant field (e.g. Business Administration, Operations Management) or equivalent work experience.
- Strong understanding of repair processes, quality control, and compliance requirements.
- Proven work experience in customer service, preferably in the medical device or healthcare industry.
- Excellent communication, problem solving capabilities and interpersonal skills to effectively collaborate with internal teams and external customers.
- SAP knowledge.
- Knowledge of medical devices, particularly orthopedic or related equipment, is advantageous.
- Good command of English both verbal and written
**Travel Expectations**:
EOE/M/F/Vet/Disability
