Italian Speaker Live Expert
hace 5 días
**Location**
- Barcelona, Spain**Language**
- Italian***
**Description**:
**Why join us**
Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an **Italian Speaker Live Expert **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits at Webhelp:
- Full-time contract, 39 hours/week: Monday to Friday 09:00 to 18:00
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
**What you’ll experience at Webhelp**
As **Live Expert **in our team, you will:
- Demonstrate products and features on a video call
- Increase sales and market share through your interactions
- Increase conversion rate from query to purchase
- Deliver excellent customer service on each call
- Answer queries efficiently and confidently
- Maintain an expert understanding of products
- Merchandising, maintaining, and reporting on inventory
- Keeping up to date with training
- Provide market related insights and feedback
- Presenting on public, and internal facing video content
- Scriptwriting and translations
- Creating and presenting training content
- Support for the call centre where necessary
- Support for filming tasks as required including potential out of hours working
**We’ll be a great match if you**:
- Are native or proficient in English and Italian
- Have previous customer service and/or sales experience
- Are passionate or have previous work experience within technology
- Are friendly and have an engaging personality
- Are comfortable working in a training and sales environment
- Are comfortable demonstrating on a one to one and group basis
- Are comfortable working on camera
- Are personable and energetic
- Have trong communication skills
- Are self-motivated and positive
- Are eager to tackle challenges and change
- Are a team-player
- Works collaboratively within the team to drive the project forward
- Considers the customer to deliver excellent service
- Communicate effectively
- Make the right decisions and solves problems
- Are goal orientated to achieve targets
- Share our values of commitment, unity, integrity, recognition, and WOW
**Don’t meet every single requirement?**
**Who we are**
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
**If this sounds like you, join us at Webhelp**
**Webhelp is an equal-opportunity employer**
RRQ23-005158-1-ITALY
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