Live Expert

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- Polish***

**Description**:
This role will be focused around providing an outstanding level of customer service through a new, exciting and innovative proposition our client has launched. In order to take the customer experience to the next level, we are providing an online 'go into store' experience, allowing the shopper to have their questions answered from home instantly through a one way video call with our helpful staff.

In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range. You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale.

Your primary focus will be supporting customer enquiries via the online traffic. You may also be required to support in assisting inbound telephone sales enquiries.

The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.

**Main Duties and Areas of Responsibility**:

- Maintain an expert understanding of products
- Demonstrate products and features
- Increase sales and therefore market share through your interactions
- Work in a collaborative manner with other Experts and Sales teams
- Answer queries efficiently and confidently
- Increase conversion rate from query to purchase
- Decrease query handling time
- Feedback and share best practices
- Keep up to date with competitor products and use this to convert sales
- Capture and report all relevant data on a daily basis
- Drive brand awareness and advocacy
- Build meaningful customer relationships
- Provide a positive and memorable experience to each customer

**What we offer**
- Long-term contract
- Full time, 39 hours/week
- Monday to Friday 11:00-20:00
- Salary: 20.000 euros gross/year + up to 3.000 euros gross/year
- International and dynamic environment in Barcelona
- High possibilities to further grow inside the company
- Employee discounts
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Person Specification**:

- Previous customer service experience
- Personable and energetic
- Strong communication skills
- Eager to tackle challenges and change
- Passion for technology
- Motivated by sales and customer service
- Comfortable working in a training and sales environment
- Friendly and have an engaging personality
- Comfortable demonstrating on a one to one and group basis
- Able to work as part of a team
- Self-motivated

**Competencies**:

- Considers the customer
- Communicates effectively
- Makes the right decisions and solves problems
- Goal orientated to achieve results
- Visualize success and plans to succeed
- Works collaboratively towards a common purpose
- Native level speaker of Polish with fluent English- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ23-002472-2-POLAND

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