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Moving Consultant
hace 2 semanas
Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.
ACCOUNTABILITES:
- Managing the logistics aspects of the household goods moving process for a portfolio of clients, from initial client call to move completion.
- Ensuring all internal teams and third-party vendors are provided with a consistently high level of service throughout the move and coordinating the relevant processes in order to achieve a seamless service on behalf of the client.
- Maintaining relationships with corporate clients, providing high levels of customer services at all times.
- Actively manage cases in line with Sterling Lexicon company standards, and specific client account policy guidelines.
- Acting as primary point of contact for the assignee through the entire move process.
- Manage the full relocation cycle of the relocating employees including VIP moves.
- Carry out the pre-assignment move briefing and client policy review with transferring employee.
- Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time.
- Responding to client queries and complaints, and identifying areas in need of improvement.
- Updating all systems and records as and when required.
QUALIFICATIONS REQUIRED:
- Experience working within the international household goods moving and/or relocation sector is essential
- Strong knowledge of shipping, logistics and freight forwarding processes
- A positive and personable attitude with excellent problem-solving skills
- Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
- Strong IT and MS Office experience using Outlook, Word and Excel
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we’re committed to helping our employees flourish and reach new heights.
