Credit Analyst

**Description**: The **Credit Analyst** will have several main task areas which require a full understanding of the sales to cash flow of the business and country she/ he is in charge of: monitors performance of portfolio assigned, anticipates potential issues, keeps marketing organization aware of potential problems with customers, recommends & implement course of remedial action and improvement programs which drives cash flow/ DSO performance of portfolio assigned, develops and maintains good relationships externally and internally in the interest of the ongoing and future business. **JOB DESCRIPTION (functional responsibilities)**: - To full execute the DOA - To ensure full understanding and compliance of the GCP. - To be compliant and execute the Internal control KCAs. - To understand the Business: nature, growth, strategy to achieve that growth, type of customers, country specifics, products, seasonality, sales organization structure, global credit organization. Know the warehouse cut-off times, lead time from the moment order is placed till the material should be released (the latest). - To provide the required input to the Credit Specialist in preparation of the Cash Calls following the standard report and participate if required. - To be the key contact for the business/ customers interactions for the portfolio assigned. - To be responsible for the portfolio assigned from the entire Credit Cash Collection process (mainly "C" customers). - To identify improvement opportunities and share them with the Credit Specialist. To be able to drive and support them. - To actively participate in the regular meetings with the Credit Specialist - To understand the accounts assigned in High-Risk countries and take necessary actions to control the risk, in coordination with the Credit Specialist. - To respond to Customer Queries. - To request additional remittance details for Cash Application Team when needed - To be responsible for collection activities, risk assessment, credit limit review, order release, new customers creation, collateral management and reporting of his/ her own portfolio. - To set up and execute Collection Strategies and Risk Categories of the portfolio assigned. - To provide input of customer level details to Order Hold Metrics report and take the required actions to eliminate unnecessary order holds - To daily use and execute Get Paid System/ any available collection tool - To ensure fluent and adequate communication channels are in place with the rest of Credit roles at the Centers. - To provide input of customer level details to Collection Effectiveness Files for sharing with Business to drive improvement in customer Past Due performance. - To be responsible for doubtful accounts assigned as per GCP and process. - To support the Credit Specialist in the Credit Insurance yearly exercise and handle the related requests according to his/ her own portfolio. **Major Challenges**: - Day-by-day working to achieve daily processing objectives. - Develops and maintains good relationships externally with customer's financial organization, in the interest of the ongoing and future business, and internally with key persons such as Customer service, Sales/ - Marketing and AR team. - To know and implement a series of operating procedures that demand attention to detail under pressure conditions. - Proactive identification and independent resolution of financial/ accounting matters within the team. - Freedom to act: Freedom to act within the limits of defined policies and best practices. **Key Contacts**: - Ongoing dialogue with the team members and the Team Leader. - Facilitate interactions with internal /external customers and third parties (Customers/ Credit Managers/ Customer Service/ Sales/ AR Team/ Legal). **Work Environment**: - Day-by-day pressure to meet daily processing objectives for the team vs. the individual. LI-AF1 #LI-Hybrid **Qualifications**:** Knowledge & experience**: - Minimum of 2 years' experience in Credit, Customer Service or any other function within OTC process. - Business proficiency in English, German and French. Any other European language will be considered as a plus. - Solid knowledge of accounting principles. - Computer literate and experience working with dSAP, GetPaid, BW **Skills & attributes**: - Excellent communication and interpersonal skills - Customer focus - High Motivation - Initiative - Problem solving attitude - Strong Team worker - Ability to prioritize - Flexibility - Ability to work under pressure