Zone IT Solutions Manager

Company Description

You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. With facilities in Europe, the United States and Asia, Eurofins Genomics is an internationally leading provider of DNA sequencing services, genotyping services, DNA synthesis products and bioinformatics services for pharma, diagnostics, food, agriculture, biotechnological and research markets.

**Are you our kind of extraordinary?**

Our global and diverse network of companies offers a stimulating start-up environment with fast track careers. As a part of Eurofins, you will contribute to making science and innovation happen every day.

**Job Description**:
**OVERALL OBJECTIVES**:
“Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
Responsible to provide IT Solutions services to all ELEs in your Zone: build & run all Zone/Lab dedicated IT Solutions; support the respective IT Service Owner for Global/Zonal instantiated IT Solutions;
Lead the IT transformation program to isolate IT Solutions in your Zone;
Assure compliance of GxP relevant IT solutions;
Harmonize the IT solutions applied across the BPT laboratories in Europe;
Coordinate with the Zone/RBL IT Infra and the Zone/RBL IT Support manager to offer a seamless experience to the IT users;
Install IT governance processes (IT Service Management) for your Zone.

**SPECIFIC ASSIGNMENTS - KEY ACCOUNTABILITIES**:
**IT Strategy & IT Service Management**

***- Engage with your RBL / Zone Business Leader to define the IT Strategy for the RBL/Zone; Manage the annual IT budget for your Zone; Support the Zone Business Leader with enrolling of new companies
- Implement a true “IT as a Service” Model for IT Solutions Services; Act as “Managed IT Service Provider” towards your internal IT customers; build a network & foster a productive relationship with key business leaders;
- Monitor and Report on IT solutions service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators
- Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;
- Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services

**IT Solutions**

***- together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone
- daily Steer your Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;
- Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions
- Ensure Group IT Solutions standards are adhered to;

**IT Governance & Transformation Program**

***- Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
- Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;
Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;

**Qualifications**:
**Education**
- Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university;;
Additional / Certifications
- Project Portfolio Management (PMI, or other), ITIL

(PMP & ITIL Foundations certification is must)

others like (Scaled) Scrum, COBIT, TOGAF,is desired
- Lean methodology (Six Sigma, or other) is a plus
- Knowledge of GAMP requirements and past experience in a GxP environment

**Experience**
- 5 years of work experience in a similar function
- 5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in BioPharmaceutical environment, ideally in the laboratory industry

**Competencies & Skills**:
Eager to learn and continuously develop personal and technical capabilities

**_ Management / Personal_**
- Strong leadership
- Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment
- Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distr