Servicenow HR Technical Lead

**Our opportunity**

**ServiceNow HRSD Technical Lead**

In this role, you will be a member of the global ServiceNow (HR) team, collaborating closely with the HR Operations, IT and ServiceNow platform in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects with stakeholders from all regions in the world. As a Technical Lead**for our ServiceNow HRSD team, you will use your knowledge and experience in ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help driving business results.

You will provide technology direction and significantly contribute to identifying best-fit technical solutions. You will create and implement innovative high quality solutions, ensure project implementation compliance and utilize technology research to innovate, integrate, and manage technology solutions on ServiceNow.

**Your role**

**As ServiceNow HRSD Lead your main responsibilities will involve**
- Provide technical direction and mentorship to our developers, functional team and different stakeholders, be able to translate business requirements into technical solutions with a business analyst mindset
- Recommend best practice technical design, components, models and deliverables
- Work in projects through discovery, design, build, test, and deployment activities together with several other teams across the regions
- Respond to production support issues, bring technical expertise helping the support team to solve complex issues
- Identify opportunities for automation and streamlining
- Monitor and improve the performance, scalability, and security of existing HRSD solutions
- Stay current with ServiceNow releases, features, and best practices, analyze and investigate new ServiceNow features/releases and potential implementation into the Zurich context, with an OTB philosophy
- Work closely with the platform architects to design solutions for HR and ensure stability of the HRSD solutions
- Coordinate handling of data requests/defects/change requests with IT partners
- Configure, manage and monitor HR Services, permissions, security segregation
- Develop and maintain technical documentation

**Your Skills and Experience**

**As a ServiceNow HRSD Technical Lead**_ _**your skills and qualifications will ideally include**:

- Bachelor’s degree (or equivalent), preferably with IT/HRIS background
- 5+ years of experience in ServiceNow implementations and optimizations
- 3+ years of experience working as ServiceNow Developer
- 3+ years of experience in the delivery and implementation of ServiceNow HRSD core module(s)
- 2+ years’ experience implementing Portal solutions (widgets, catalog, knowledge base, etc.)
- Experience with Agile methodology and driving offshore developers in an Agile context would be a plus
- Experience with ServiceNow integrations
- Technical skills Coding with Web Technologies (JavaScript, HTML, CSS, JSON, XML) would be a plus
- Fluent in both written and spoken English
- Service oriented working style and team player attitude, including the ability to work well under pressure
- Good analytical skills, attention to details and great level or professionalism

**What we offer?**

**As well as a competitive salary and a yearly bonus we offer**:

- Option to **work abroad** up to **25 days yearly**:

- **Over 300 euros** to set up your home office and additional monthly home office allowance
- Wide range of **internal and external trainings**, including free **English, German and Spanish classes** depending on the needs
- **Ticket restaurant**or flexibility to exchange it for other benefits
- Life, accident, and **Health Insurance**:

- Collective Life **Retirement Plan**:

- **2000 referral bonus** if you bring other talented people like you
- Special banking and insurance conditions plus Exclusive Employees **discounts**:

- Functional diversity benefits
- **Events**: summer and Christmas party, different activities like hiking, investment, beach volley club and many more
- No dress codeHybrid

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a