Customer Support

hace 2 días

Madrid, España goFLUENT A tiempo completo

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Spanish, and Portuguese, and advanced English, is required.**
- **goFLUENT** is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
- We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.
- **Job Description**
- We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in **Spanish and Portuguese, and advanced English, is required.**
- **What You'll Do**- Manage relationships with clients/learners taking goFLUENT lessons/training.- Resolve customer complaints- Call clients to follow up on their training progress- Conduct demo calls-
- Assist Account Managers/Sales as deemed necessary by the LC Manager- Reach KPIs discussed with the LC Manager
- **What You'll Need**- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.- University degree: Language Studies, Translator/Interpreter- Proactive, responsible, disciplined and able to multitask.- Must be able to handle stress well and work efficiently under pressure.- Have a good command of MS Office and Google tools.- Required native fluency in Portuguese and Spanish, as well as an advanced level of spoken and written English.-
- Other languages are highly valued.- Excellent oral communication and customer service skills over the phone.- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
- **What We Offer**:

- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.- Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.- The experience of joining an innovative organization with an international, vibrant working environment.-
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages- Exciting team-building events.
- #LI-Hybrid- **Department**- Trainer Operations- **Role**- Learning Consultant- **Locations**- Madrid- **Remote status**- Hybrid
- **- **About goFLUENT**
**goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.-
- **Founded in**2000- **Coworkers**1500+

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