F&b Operations Manager

hace 11 horas

Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

**Job Description - F&B Operations Manager**
Mandarin Oriental, Barcelona
Food & Beverage Department
**Position Overview**
At Mandarin Oriental, Barcelona, the F&B Operations Manager ensures the highest level of luxury service across all Food & Beverage outlets, fully aligned with Mandarin Oriental’s legendary quality standards. This role provides operational leadership, ensures flawless guest experiences, and supports financial performance, while promoting a culture of excellence, collaboration, and continual improvement.
**Key Responsibilities - Operations**
- Ensure all F&B outlets operate according to Mandarin Oriental service standards.
- Maintain strong presence during service to support colleagues and engage with guests.
- Oversee restaurant, bar, in-room dining, banqueting, and minibar operations.
- Ensure compliance with hygiene, HACCP, and safety regulations.
- Coordinate interdepartmental communication with Culinary, Rooms, Engineering, and Finance.

**Team Leadership & Development**
- Lead and inspire a multicultural F&B team.
- Conduct performance reviews and ensure development plans are in place.
- Monitor staffing levels based on business needs and forecasts.
- Ensure colleagues embrace the Mandarin Oriental culture and values.

**Financial Responsibilities**
- Monitor financial KPIs including revenue, cost of sales, labour cost, and profitability.
- Support annual budget preparation and monthly forecasting.
- Implement cost control strategies without compromising service quality.
- Oversee purchasing, inventory, and waste management.

**Guest Experience**
- Ensure guest expectations are exceeded across all outlets.
- Manage complex guest complaints and ensure appropriate recovery actions.
- Conduct regular quality audits and service observations.
- Collaborate with the Executive Chef and Sommelier to refine menus and beverage offerings.

**Outlet-Specific Oversight**
Restaurant: Ensure flawless service execution and effective table management.
Bar: Guarantee beverage quality and cocktail preparation standards.
In-Room Dining: Oversee tray setup, delivery times, and minibar procedures.
Banqueting & Events: Coordinate event execution in alignment with BEOs and client expectations.
**Requirements**:

- Minimum 3-5 years of management experience in luxury F&B operations.
- Strong leadership, communication, and organisational skills.
- Experience in a five-star or luxury hospitality environment.
- Financial acumen and ability to interpret operational reports.
- Fluency in English and Spanish; Catalan and additional languages are a plus.

**Competencies**
- Commitment to luxury service.
- Operational excellence.
- Effective leadership and team development.
- Problem-solving and decision-making.
- High attention to detail.
- Ability to work under pressure.

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