Senior UX Researcher

**eDreams ODIGEO** is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 665 airlines and has partnerships with 130. The brand offers the best deals in regular flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

Our research team continues to grow within a multi-disciplined environment with our closest peers and stakeholders being Data Analysts, Creative Designers, Product Designers, Product Owners, UX Writers and Marketing Teams.

We have a fully equipped physical UX Eye Tracking Lab as well as a fully functional online lab with a real time panel for moderated and unmoderated testing.

This is a very hands-on position. You will be fully embedded within the Product Design Process and you will be responsible for the research projects from objectives and study design through to defining research questions, analysis, reporting and sharing results as well as helping to determine actions to be taken as well as follow-up with actions taken.

**Key Responsibilities**:

- Design and conduct qualitative and quantitative design research utilizing a broad spectrum of methodologies: usability, ethnography, unmoderated research, diary studies, workshops, survey, etc
- Inform and influence the design of customer experiences providing data-driven recommendations and customer hypotheses
- Generate and evaluate design solutions that are tied to customer needs, desires, and motivations
- Produce experience artifacts such as empathy maps, journey maps, and other consumable formats for communicating the customer experience and design insights
- Identify new tools and methods to optimize the quality and efficiency of research activities
- Synthesize and triangulate various data sources (e.g. qualitative and quantitative data, customer support data, social media data, etc.) to arrive at a holistic view of the customer to guide business decisions
- Collaborate with user experience designers, product management, development, and project management
- Mentor product designers in their own research activities (e.g. defining research questions, choosing methodologies, interview guidelines, etc.)
- Work with product designers to create concepts based on business requirements and research findings
- Champion user research within the organization and help to democratise UX research across the organisation.

**Required Qualifications**:

- Minimum 3 years of experience as a UX / Product Design Researcher, ideally in a digital environment with experience in the mobile space
- Minimum requirement: Undergraduate Degree in Cognitive Psychology, Human-Computer Interaction, Human Factors, Sociology,
- Anthropology or other undergraduate program that includes research methods and statistics as part of the core degree. Preferred requirement: Advanced degree in one of these fields,
- Experience with UX / Product Design Research, both exploratory and generative
- Experience with Qualtrics, Confirmit or other similar advanced survey authoring tools
- Bonus points if you have experience with eye tracking
- Mixed methods experience with a passion for understanding both the psychology and numbers behind a given research question
- Team player with a positive attitude and sense of humor
- Excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly
- Self-starter that is able to collaborate actively with others in a cross-functional manner

**What do we offer?**
- We support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy.
- A free eDreams Prime subscription to benefit from significant discounts on your travels.
- Competitive compensation package with an attractive bonus structure.
- Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
- Free subscription to Coursera Learning Platform.
- Fast-track career development: with our unique programs, you are always working towards the next step on your career path,
- A phenomenal lifestyle and work-life-balance.
- New to the city? We also offer great relocation packages.
- Fun at work: at eDreams ODIGEO, work and fun go hand in hand

And the opportunity to work on a dynamic, dedicated, fun and passionate team of professionals. We journey together

Come dream with us and join us now
- We are an equal opportunity employer and value dive