Technical Support Executive

hace 1 semana

Valencia, España A-SAFE A tiempo completo

**A-SAFE**: A-SAFE is a rapidly growing and dynamic environment where open mindedness, curiosity and drive are important. As market leader, A-SAFE is determined to hold its position and create many opportunities for continued growth and development. We have a true global presence including USA, Japan, Australia, Europe and UAE. We are known for our innovation and ‘can-do’ attitude. A place where talent can thrive and develop as we grow. We invented the first industrial strength polymer safety barrier, revolutionising workplace safety. We’ve been improving world standards ever since, introducing further advanced safety solutions, including next generation IOT safety devices like RackEye. Global blue-chip companies use our products. Coca-Cola, BMW, Jaguar Land Rover, Amazon, Heathrow airport to name but a few. At A-SAFE we put our values at the heart of the business. **Key Objective** for TST is to gather all site-information, specify the right products, create the drawings and calculations in a timely manner and make preparations/take ownership for (larger) projects (install instructions etc). The Technical Services Team position has both field based and desk-based elements to the role. **Key Responsibilities & Duties**: - Conduct accurate customer site surveys. - Produce drawings and Technical Specifications from the site survey using CXP or producing CAD overlays to drawing files provided by the customer. - Liaise closely with both the Sales Development Executives (SDE’s), Customer Success Managers (CSM) and Regional Account Managers (RAM’s) and the Back office/Install department. - Customer POC throughout the Survey > Quote process and during installation. - Implement variation orders as required. - Collate relevant information pertinent to the Installation environment. - Inputting data into the company’s CRM & ERP system. - Actively participate in internal and external meetings where attendance is required. **Knowledge, Skills & Experience** **Essential**: - Ability to understand & interpret site drawings. - CAD proficiency. - Knowledge of Workplace Transport safety. - Experienced in the use of measuring tools (Tape, Wheel, Laser). - Good communication skills & confident dealing with customers and internal colleagues at all levels. - A self-starter with strong time management and organisational skills. - Strong prioritisation skills. - Working knowledge off CRM systems. - IT literate. - Attention to detail. **Desirable**: - A working knowledge of the new-build process. - Previous experience in or knowledge of the industry.

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