Network Operations Analyst

Job Description

The job profile for this position is Network Operations Analyst, which is a Band 2 Professional Senior Representative.

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Our people make all the difference in our success.

As a Network Operations Analyst you will be part of the Global Network Operations Team and be responsible for analysing the negotiated Provider Fee Schedules and for converting them into an internal standardized format that can be loaded into the Provider Relationship Management (PRM).

You will work very closely with the Network Team and their staff across the globe and support them in getting the right format or information from the provider as needed.

In addition to your core function, you will work with other Network Operations team members assisting them in a variety of tasks that support the Network Team. You will be a key member in supporting our Global Provider Network and part of an evolving team.

**Your role**:
Being responsible for thoroughly interpreting Provider Fee Schedules and making sure they are converted into the correct format for the end users
Coordinating with the responsible Network Manager to ensure that complex fee schedules are configured in the right format
Becoming familiar with different billing systems across the globe
Proactively escalating encountered issues
Making suggestions to improve the process
Being creative in solving possible transformation difficulties
Acting in a support role to other Network Operations functions to:
Provide tracking for complaints and different Network initiatives
Create and deliver communications to providers

**Your profile**:
**For externals**: at least 2 years of experience in Operations or Healthcare
Analytical and strong attention to detail
Problem-solving skills
Strong practical knowledge in Excel
International mind-set, able to work remotely with colleagues across the globe
Ability to communicate with international providers
Understanding of the international provider network including provider contracts and fee schedules a plus
Knowledge of medical codes and terms would be a plus
Proficient in English, additional language is a plus
Experience with international health insurance is a plus
Has a passion for learning and growing with an evolving team
Can self-manage and work effectively to prioritize and manage multiple tasks
Able to collaborate effectively with members from other departments
Be a positive role model and have the ability to work independently as well as in conjunction with co-workers of all levels

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 24 - 36 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.