Client Technology Lead

As a company, Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We empower our own people to achieve more and make a difference in the world. Join us and lead transformational impact with our top customers. Our Global Client Technology Lead at Microsoft are the industry and technology expert that maps industry scenarios to DT technical vision, orchestrates and manages technical resources from Microsoft, partners and a customer and delivers the new technical architecture to enable brand new business outcomes of the strategic customer. This role is vital to Microsoft. Traditional sales engagement methods have evolved and customers are more seeking consultative partnerships. The best Client Technology Leads care deeply and have a passion for learning both about Microsoft and our customers businesses and the communities they serve. Armed with world class cloud solutions, your challenge is to unlock the potential of enterprise customers through insight and storytelling to demonstrate clear business value accelerating their Digital Transformation and success. High level customer satisfaction is a key measure, as are revenue/consumption targets. The most successful Global Client Technology Leads are keen on meaningful customer engagement, value diverse perspectives and are able to integrate a variety of views into a value proposition for our customers. The best Global Client Technology Leads are resourceful leaders of virtual teams, and curious to listen and learn from their customers. These attributes allow them to advise confidently and elevate their customer’s business. This role will support a global company headquartered in Switzerland and Spain and will be orchestrating an international team. **Responsibilities**: **Customer and Industry Insights** - Synthesizes and combines various business insights from his or her team, global best practices, proof points from experience with several countries and regions, and deep industry expertise (e.g., level 200) related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization challenge customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. - Orchestrates global teams across the organization to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Brings in business and industry insights to address the broader business challenges for the customer. Executes work against the overall business and technical strategy. Participates in business groups to determine needed resources. - Applies deep expertise and thought leadership to identify the right industry prioritized scenarios (IPSs) and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Leads with industry knowledge to support customers in solving issues. Helps to drive and create a board-ready message (e.g., sustainability) and controls for customers' compliance alignment. **Trusted Advisor** - Acts as the "virtual Chief Technical Officer (CTO)/Chief Digital Officer (CDO)" or "go-to" person in established, long-term relationships with technical decision makers (TDMs) and/or business decision makers (BDMs) at the CIO level, and via direct relationship advises on solutions and position Microsoft capabilities to best meet the customer's needs. Drives market share (e.g., cloud, on premise). - Provides Account thought leadership inclusive of information technology (IT), industry, and business strategy knowledge, and shares best practices internally while providing coaching to subsidiary resources. Leverages account thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Creates connections and feedback loops with Product and Engineering teams. - Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Proactively coordinates with internal and external network of industry experts (e.g., industry-solutions executives, industry-specific partners) to build strong knowledge of the industry and the competitive landscape. Drives and leverages leaders from the partner ecosystem to bridge process gaps. Leverages deep understanding of their customer to share knowledge with extended team and promote customer business perspectives. Partners with others (e.g., enterprise-channel managers) to provide sponsorship and increase impact. - Acts as the voice of the customer, industry, and internal advocate by providing insights