Operational Hub Lead

Alcobendas, Madrid

**Job ID** 30167953 **Job Category** Aftermarket & Service

**Country**:
Spain
** Location**:
De La Industria, 6-8, Nave 18, 28100 Alcobendas, Spain
** Position**:Operational Hub Lead

**Location**: Alcobendas, Madrid (Spain)

**Contract type**: Full-time

**Why Carrier?**

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

**Your Role**
This exciting position is an evolving role intended to support the implementation of back-office transformation activity within the business.

As the Operational Hub Lead, you will be responsible for working with the Service back-office team to implement process improvement and alignment across the function. You will leverage your supervisory experience and technical knowledge of Service delivery to enable a linked-up approach between our operational team and our administrative functions.

Your key responsibilities will be the following:

- Work cross functionally with the operations and administration teams to develop efficiencies and best practices for service delivery.
- Assist with project planning and implementation of new systems roll out. Work with key stakeholders and project co-ordinators to ensure successful completion of project stages.
- Facilitate the implementation of new systems and processes
- Day to day management of all back-office functions
- Coaches team members to ensure operational achievements are met.
- Provide technical aftersales guidance and support
- Analyze business data and reports to inform solutions and develop improvements

**Who we're looking for**
We are looking for someone with practical knowledge in leading and managing the execution of processes, projects and tactics within your work area.

As a minimum you must have the following:

- Engineering/Technical University Degree
- Subject matter expertise in service delivery identifying typical business requirements, challenges, risks and mitigations or solutions.
- High level of technical competence with relevant experience within a global company in either Engineering or Operations delivery.
- Ability to work with and manage multiple stakeholders.
- Experience in quality / warranty management
- Experience leading teams and managing relationship with key customers and stakeholders

**What we offer**

We offer a variety of flexible working arrangements and development opportunities for you to grow at Carrier.
- Benefit from our great workplace environment and culture
- Drive forward your career through professional development opportunities
- Get competitive salary and benefits.
- Have peace of mind and body with our health insurance
- Make yourself a priority with flexible schedules

**Your journey with us**

Your journey with us is designed to be fair and beneficial. If chosen for each stage, your next steps depend on meeting our screening requirements and experience:

- A first call with our recruitment team
- An interview with the Manager

**Our commitment to you**

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.

**Now**

**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.