Engineering Manager

**ABOUT US**:
At Glovo, we are expanding our engineering team significantly as we aim to make everything accessible to anyone, anywhere. We will be creating new teams, new technologies and taking our engineering capabilities to the next level.

To help us on this mission, we are looking for a strong engineering manager for the Courier Engagement team that will help provide leadership and drive the delivery of projects within the team.

This is a senior, high impact position as you will be responsible for a key area aiming to deliver on the priorities and projects while growing your team and their capabilities. Your priority is your team and you will be their backbone of support.

We don't have much hierarchy at Glovo as we want teams to be autonomous and drive their own decision making so you will need to be self driven yet understand when to reach out for help.

You will have strong leadership skills and understand what makes engineers tick. You also enjoy seeing your team members grow and helping them achieve their goals and enjoy mentoring and coaching.

Coming from an engineering background, you will also have the technical chops to design & architect systems that are scalable and maintainable and thrive on seeing good, high quality code.

**TEAM OVERVIEW**:
The Agent Experience Courier Team is responsible for automating and optimising customer service tools to support efficient agent triage of customer orders related to Courier Contacts.

**YOU WILL**:

- Lead a team of 8-10 engineers and be responsible for the growth and happiness of the team members
- Be accountable for all things in your team including delivery of projects, quality of the implemented solutions, hiring and the performance of your team
- Work closely with the product manager of your team to prioritize the right things and ensure engineering needs are also being worked on
- Make sure your team is building things the right way and always keeping quality at the forefront of what you do
- Be the contact point for your team and ensure you shield your team from distractions while still keeping them informed of the priorities
- Lead by example and motivate your team while bringing in new ideas on how to improve their way of working

**REQUIREMENTS**:

- A degree in Computer Science/Software Engineering or relevant experience
- Demonstrated experience in leading teams and coaching/mentoring engineers
- At least 5 years of experience in software engineering role and agile environment
- You have delivered on complex, large scale projects
- You are data driven, self motivated and understand the importance of owning the work you do and its quality
- You are capable of being hands on when needed and can help the team in technical discussions where it makes sense

**EXPERIENCE OUR GLOVO LIFE BENEFITS**:

- Enticing equity plan
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders
- Cobee discounts on kindergarten, transportation, and food
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support
- Online therapy and wellbeing benefit
- External learning budget

**WHAT YOU'LL FIND WHEN WORKING AT GLOVO**:

- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Wanna take a peek into what it's like to work at Glovo? Follow us on **Instagram** and like us on **Facebook**

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we're currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.