Customer Care Executive

hace 1 semana

Barcelona, España bolttech A tiempo completo

**In this position you will....**

**You will be responsible for**
- Research requested information using available resources
- Supports our retail partners with all types of requests
- Manages customer base, including cancelations and mutations
- Performs analyses if required (e.g., Excel-based analyses)
- Follows-up on customer inquiries not immediately resolved
- Completes call logs and reports
- Takes part in the building up of the activity: drafting templates, putting in place new processes and continuously amelioration them
- Works closely with other departments to ensure high-quality standards

**For you to be successful**

**We expect you to be able to demonstrate the following key competencies**
Communication
- Effective and articulate communicator actively and respectively listens to and synthesizes others’ perspective
- Keeps relevant people accurately informed ab duo to date of both positive and potentially negative information

Customer focus
- Actively seeks to understand customer feedback and needs and uses this in decision-making and solutioning.
- Responds quickly and effectively to new customer ideas and requests.
- Uses feedback and data to provide examples to improve internal processes and services to clients

**You will require the following qualifications and skills**
- At least 2 years experience in customer service, and call center.
- Customer service mindset.
- Have a clear voice and are easy to listen to.
- Hard-working, willing-to-learn attitude
- Knowledge of Microsoft Office
- Team spirit: We work as one team across all functions and market segments
- Autonomous and well-organized
- Ability to handle multi-functions and to do multi-tasking
- Fluent in 3 languages: German, English, and Polish desirable

ABOUT US
- bolttech is an international insurance exchange with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

DIVERSITY AND INCLUSION

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

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