Customer Care Manager
hace 4 días
Our client is a global designer, developer and manufacturer of market-leading medical aesthetic device technologies. The business is going through significant and rapid growth across the globe. As part of their development, they are now looking for an experienced professional to join their team in Barcelona, Spain as a Customer Care Manager.
The Customer Care Manager is a brand-new role within the organization, leading a call centre in Barcelona. He/she will be building the team of Consumer Care representatives, training and supervising them for delivering the best and most compliant customer service and customer engagement.
**Responsibilities**:
- Hire and train the Consumer Care representatives team
- Share best knowledge, effective methods and practices with colleagues to satisfy consumer needs
- Monitor KPIs to drive higher conversion
- Improves the performance of the department by using data and dashboards to achieve operational excellence
- Meet financial objectives of the call centre
- Evaluate call centre technologies and customer service standards
- Prepare reports and analyse data
**Requirements**:
- Relevant University degree
- Proven experience in building up and managing call centre team
- Computer literacy - MS Office, Outlook, Salesforce is required
- Experience in regulated and compliant industry will be a plus
- Strong track record of customer engagement
- Ability to prioritize and handle multiple tasks effectively, work under pressure
- High working standards
- Flexible and pro-active person
-
Senior Customer Care Manager
hace 2 semanas
Barcelona, España GSMA A tiempo completoAs Senior Customer Care Project Manager, you are responsible for Customer Care process and service assessment and design. You deliver Customer Care solutions across the Mobile World Congresses, including project plan ownership, budget ownership, compliance ownership and reporting to and managing stakeholders on project and solution status. Where necessary,...
-
Senior Manager, Customer Care
hace 1 semana
Barcelona, España Clarivate A tiempo completoClarivate is seeking a dynamic - About You - experience, education, skills, and accomplishments _ - Bachelor's degree AND/OR customer care/support services experience and background in the Life Sciences and Healthcare industry - 8+ years of experience in customer care and/or with Clarivate’s Life Sciences and Healthcare products - 3+ years in a management...
-
Customer Care
hace 6 días
Barcelona, Barcelona, España BSPORT A tiempo completoStart date: November, 2026| Indefinite contract | Full-time (40 hours) | BarcelonaWe're looking for our future Customer Care for the Spanish market.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and...
-
Travel Customer Care Manager
hace 6 días
Barcelona, España BizAway A tiempo completoWe are looking for an experienced, results-driven Customer Care Manager (m/f/d) to lead and manage our customer support team dedicated to the Iberian Market (Spain and Portugal) and the Northern European Market (e.g., DACH, UK, Nordic Countries).The ideal candidate will define and implement specific Customer Care strategies for the target market, ensuring...
-
Customer Care Intern
hace 2 semanas
Barcelona, España Kaplan Languages Group A tiempo completoJob DescriptionWe currently have an exciting opportunity for a Customer Care Intern to join our Customer Care Team based in Barcelona, Spain. Benefitting from a beautiful Mediterranean climate with an average of 300 sunny days per year, Barcelona is the perfect location for your internship, with its rich history, architecture, beaches, amazing restaurants...
-
Customer Care Line Manager Thefork
hace 2 días
Barcelona, España Tripadvisor A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to **_bring happiness through amazing dining experiences,_** thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your business **TheFork...
-
Line Manager Customer Care Italy
hace 2 días
Barcelona, España The Fork A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to **_bring happiness through amazing dining experiences,_** thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your business **TheFork...
-
Travel Customer Care Manager
hace 6 días
Barcelona, Barcelona, España BizAway Srl A tiempo completoAbout BizAwayHere at BizAway, we deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
-
Customer Care Specialist
hace 2 semanas
Barcelona, España Last A tiempo completoBarcelona, Spain | Publicado el 04/12/2025En Last.app estamos cocinando algo grande... Ayudamos a los restaurantes a prosperar a través de un software todo en uno. Nuestro ecosistema de productos, repleto de herramientas inteligentes e integraciones de vanguardia, ya está en lo más alto de la tecnología alimentaria en España y México.Cómo es trabajar...
-
Customer Care Line Manager
hace 10 horas
Barcelona, España The Fork A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to **_ _** **_bring happiness through amazing dining experiences, _**thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your...
