Digital Business Expert

**At ING we are looking for a Digital Business Expert - Accounts**

**Your role and work environment**:
We are looking for a talented and enthusiastic Digital Business Expert to join our Accounts team Team of Payments & Daily Banking Tribe

The responsibility of this team is to create an outstanding experience in the Daily Banking account, improving the processes related to the account, monitoring the voice of the customer to propose solutions that increase the engagement of the customer, all this aligned with the regulatory framework to be compliant with the regulation. Our way of working is agile methodology, to accelerate the delivery of value.

**Your key responsibilities**:
As a Digital Business Expert you will:

- Represent the “voice of the customer”, have a strong vision on how to increase the engagement of our customers and focus on continuously improving customer journeys we are offering
- Be responsible to develop, launch and maintain an attractive product & service value proposition on the market providing the highest customer satisfaction
- Lead to provide a differentiating experience for ING’s customers at optimal value and profitability for ING
- Be the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies
- Lead to increase efficiency, reduce complexity, bringing the best experience in the moments of truth and pursuing for innovative solutions
- Have analytical skills, you comprehend, define, select and analyze data to gather insights that enhance the decision-making process. You are a pro-active thinker
- Translate business needs in requirements for the implementation
- You are able to lead and/or support complex programs, setting clear roadmaps and solving impediments
- Be creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment where stakeholders and developers collaborate closely on a daily basis
- Contribute to develop and maintain a customer engagement strategy focus on improving the conversion funnels
- Contribute to create and constantly optimize the end-to-end processes supported by an operations management mindset
- Contribute to build commercial plan, upselling and cross selling strategy

**What are we looking for?**

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply
- You actively support and work with colleagues from your and other Tribes to ensure all solutions and processes are compliant and fit-for-purpose.
- You are able to simplify solutions and processes and tell the story clearly to stakeholders
- You ensure compliance with ING’s policies and standards
- Master or bachelor’s degree with a minimum of 3 years of experience
- Driven and customer focused, loving to collaborate with different people
- Strong analytical skills
- Problem solving mindset, with ability to challenge the status quo and identify improvement initiatives
- Proven program management, planning & organizational skills
- Clear communications skills (written and oral)
- Passionate about innovation and new market trends
- Fluent oral and written English skills.
- Team player
- Self-organized and able to simplify in essential elements to accomplish the goals
- Making things happen thanks to your ‘can do’ attitude.

**What do we offer?**

The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

**Be flexible my friend.**

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

**Restaurant card.**

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

**Our house will be your home.**

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more

**Health insurance.**

For you and all your family (spouse/partner and children).

**Life insurance.**

We help you protect what matters most to you.

**Flexible remuneration.**

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids

**Free company shuttle.**

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

**Banking benefits.**

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the