Ash Management Local Ebanking Implementation Expert

BNP Paribas is a leading European bank in terms of Cash management activity.

Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.

CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.

EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.

To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.

You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.

Mission:
As Cash Management specialist, your role is to guarantee and act as a specialist for the delivery of local eBanking Cash Management and specific local services to clients, ensuring E2E accountability on local/regulatory requirements for implementation, maintenance and support while protecting the interests of the client and the bank.

Objectives:

- To provide the best client satisfaction possible
- To maintain the high-level standards of excellence of the BNPP Cash Management Servicing

**Responsibilities**:

- Be responsible/accountable for the setup of the Cash Management local eBanking implementation, post-implementation & maintenance processes
- Be responsible/accountable for the Cash Management local services
- Ensure local regulatory requirements are addressed when delivering local eBanking Cash Management Services to clients
- Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising
- Ensure training of clients on the implemented solutions
- Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance processes
- Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
- Follow the internal control framework to ensure reliability and traceability of the work done
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
- Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)

Knowledge and functional / technical expertise:

- Completion of BAU Cash Management products
- Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channel
- Understanding of different types of domestic and cross-border cash management and liquidity management products
- Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods
- Cash Management risks and procedures
- Project management methodology (problem clarification, meeting organization, presentation, reporting)
- Proficient in the use Microsoft Office

Soft skills/mindset:

- Excellent analytical and problem-solving skills
- Excellent communication skills both verbal and written
- is a plus
- Be customer experience driven
- Excellent organizational skills and time management skills
- Ability to take initiative
- Ability to work as a team and share information with colleagues
- Be proactive and continuously improve your knowledge of Cash Management products and services

Diversity and Inclusion commitment