Local Expert Cash Management

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.

BNP Paribas is a leading European bank in terms of Cash management activity.

Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.

CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.

EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.

To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.

You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.

**MISSION**

As Cash Management specialist, your role is to guarantee and act as a specialist for the delivery of local eBanking Cash Management and specific local services to clients, ensuring E2E accountability on local/regulatory requirements for implementation, maintenance and support while protecting the interests of the client and the bank.

**RESPONSIBILITIES**

Be responsible/accountable for the setup of the Cash Management local eBanking implementation, post-implementation & maintenance processes

Be responsible/accountable for the Cash Management local services

Ensure local regulatory requirements are addressed when delivering local eBanking Cash Management Services to clients

Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising

Ensure training of clients on the implemented solutions

Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance processes

Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed

Follow the internal control framework to ensure reliability and traceability of the work done

Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)

**REQUIREMENTS**

**EXPERIENCE**:
Completion of BAU Cash Management products

Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channel

Understanding of different types of domestic and cross-border cash management and liquidity management products

Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods

Cash Management risks and procedures

Project management methodology (problem clarification, meeting organization, presentation, reporting)

Proficient in t