IT Application Development Officer

**Position Description**

**Purpose of the Position**:
The purpose of this position is to:

- Provide technical coordination coordinate the transition and release management functions for assigned projects within the Application Delivery Unit (CPD)
- Build, implement, and support best practices to ensure Application Development processes are managed in compliance with UNICC processes, following an Agile mindset

**Objectives of the Programme**:
The objectives of the Centre, as stated by its mandate, are to provide information and communication technology (ICT) services (including training) on an inter-organizational basis.

**Main duties and responsibilities**:
The incumbent will work under the direct supervision and guidance of the Head Application Delivery Unit within the Clients and Projects Division and in close collaboration with all relevant stakeholders in other divisions of UNICC and other UN system agencies, as required. The incumbent could be requested to do any others tasks of similar level in related fields.

The IT Application Development Officer (specialization: Testing and Quality Assurance) will work in collaboration with the various Application Development teams and will be responsible for:
**Process Coordination and Improvements**
- Provide technical guidance, coordinate the transition and release management functions within assigned projects
- Gather information, analyse impacts, risks and track status of all change requests and release implementations
- Coordinate with Incident Management, Problem Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes
- Support the alignment with business processes and requirements during the service transition process. Work closely with all delivery groups to continuously improve change and release processes, procedures and communication for the delivery of services

**Team and Stakeholder(s) Management**
- Coordinate and supervise the daily work of the Transition and Release team, including setting up of work plans, monitoring progress, providing regular feedback, technical guidance and support; Nurture a motivating work environment including development plans for the team
- Support the key business stakeholders in transition management to operations, ensuring that business as usual is maintained during the implementation of any new IT projects and the changes are effectively integrated into the business
- Ensure that the development team members are fully updated on the progress and priorities
- **Other**:Provide other ad hoc support either within your team or in other teams as required - this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management

**Recruitment Profile**

**Experience and Skills required**:
**Essential**:

- Experience with Secure Software development Lifecycle frameworks and methodologies
- Proven experience with coordination and facilitation of Change and Release Management processes and procedures
- Strong knowledge and understanding of the ITIL best practice framework
- Customer experience best practices and techniques
- Experience in supervising, mentoring and coordinating the work of junior personnel and remote teams

**Desirable**:

- Good knowledge of DevSecOps process, CI/CD, Sandbox management and data backup/recovery
- Good knowledge of standard project management methodologies and frameworks such as PRINCE2, SCRUM and / or Agile Strong analytical skills with ability to gather requirements and develop management frameworks and templates
- Working knowledge of Jira, Confluence, Jenkins, Bamboo and other automation tools

**Education**:
**Essential**:

- First level university degree in information technology or related field

**Desirable**:

- Prince2 or ITIL certification

**Languages**:

- **English**: Expert knowledge is required
- **Other language**: Intermediate knowledge of Spanish, or French or Italian is desirable

**UNICC Global Competencies**:

- **Teamwork**:Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
- **Communicating**:Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
- **Respecting and promoting individual and cultural differences**:Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
- **Creating an empowering and motivating environment**: Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
- **Knowing and managing yourself**: Manages ambiguity and pressure in a self-reflective way. Uses criticism as