Director, Owner

**Additional Information**
**Job Number**25005411
**Job Category**Owner Services
**Location**Spain Area Office, Carrer de la Marina 19-21, Barcelona, Barcelona, Spain, 08005
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

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The Director, Owner & Partner Relations provides strategic account management to a portfolio of owners, franchisees and franchise hotel owners across Southern Europe.

The key areas of focus are:

- Effective account management of a portfolio of Owner & Partners focusing on: driving fees, ensuring brand compliance, holding owners and franchisees accountable to renovation cycle commitments, fielding initial contractual re-up conversations, and raising engagement.
- Support the continent’s growth structure by increasing Marriott’s preference with his/her portfolio of Owners & Partners.
- Support the continent’s growth by screening new operators and partnering with development for proactive and strategic franchise footprint expansion.
- Communicate and collaborate with Asset Management to ensure the company’s position is protected and enhanced during relicensing, re-ups, and/or contract changes. Take the lead in some workouts such as contract extensions or renovations.
- Work closely with the Owner and Partner Commercial Director and Owner and Partner Operations Director in the region to ensure brand compliance and top line maximisation.
- Coordinate as appropriate with the broader EMEA Owner and Partner Support Organisation, Legal, CLS, and GD to ensure senior leadership is aware of situations when his/her portfolio of franchisees is at risk of breaking contractual obligations relating to design and operational standards.

**SCOPE**

This position is a member of the franchise support organisation dedicated to supporting the owner community tasked with ensuring fees and customer loyalty continue to grow.

Location: Spain

**EXPECTED CONTRIBUTIONS**

**Provide strategic leadership to his/her portfolio of Owner & Partner and their hotels**:

- Collaborates with the wider Owner & Partner Support team to ensure that:

- Processes and systems are in place to provide effective support of a portfolio of Owner and Partners and their hotels.
- Support resources are effectively deployed across his/her portfolio of Owner & Partners and their hotels.
- A la carte add-on services are made available, and marketed to, Owner & Partners.
- Personal / portfolio goals are met and exceeded.

**Account Management of franchise partners**:

- Serve as a single point of contact to answer Owner & Partner questions and/or identify necessary resources to enable franchisees to leverage the Marriott system and achieve optimal results.- Work with line manager to design and deliver forums that allow Owners & Partners to engage with the brands, continent leadership, commercial resources, operational resources etcto further benefit from their franchise arrangements with the company.- Ensure that Owner & Partners are successfully account managed to drive owner / franchisee preference:
- Form deep partnerships and strong relationships with Owners and Partners.
- Offer regular, two-way interaction points with Partners / owners to provide performance updates.
- Act as brand / company advocate to Owners & Partners.
- Ensures that Owners & Partners are successfully account managed to drive unit growth:

- Work closely with line manger to partner with Development to expand the portfolios of company branded units operated by portfolio of Owners & Partners.
- Ensures that Owners & Partners are successfully account managed to drive fee growth:

- Provide guidance to Owners & Partners on getting the most from company systems and infrastructure.
- Advocate the use of a la carte services to help franchisees generate improved customer loyalty and revenues.

**Development support, new prospective operators screening and operational input into relicensing, and contract amendments as required**:

- Development support:

- Engage with the development team on an ongoing basis to ensure that the Marriott Franchise Value Proposition is well articulated and shared with prospective owners
- Participate in development pitches
- Support negotiations on franchise agreements as required to ensure clarity around value, cost and benefit of MI partnership- Screen new prospective brand operators:
- Ensure cross-functional compliance to new franchise screening process
- Ensure every new prospective brand franchise partner is assessed for operational competency
- Present a summary of each prospective new operator to line manager for approval
- Partner with Asset Management to ensure:

- Contract amendment and relicensing protocols are followed
- Provide operational and technical input during renegotiation and relicensing

**Coordination with internal stakeholders to ensure contractual obligations are met**:

- Track and follow up on ‘Authority To Open’ requirements to ensure compliance
- Work with CLS and GD to ensure updates