Business Readiness Manager

FNZ provides an opportunity to gain unparalleled experience working for an organization with a unique combination of both retail technology and financial services at one of the fastest and most successful companies in the global FinTech sector.

Team Responsibilities:
The Business Readiness Team oversee the implementation and integration of all new client projects from the new business stage through to the final live release.

The team is responsible for the overall tracking and governance of each new project, while ensuring every business area is appropriately prepared to allow the new technology, product or process to be incorporated with mínimal impact.

The Business Readiness team provides a vital communication link between internal/external project teams and the key FNZ business areas.

The Business Readiness team is part of the overall FNZ Change Support Function which also includes the Operational Change team.

Purpose of Role

The Business Readiness Manager ensures each assigned project is closely monitored and all change tasks remain on track at all times. The manager fully engages with and supports the internal project team(s), the client and other business areas within FNZ, ensuring their requirements are being met. The manager will ensure Business Readiness Senior Manager is kept up to date at all times and important issues are escalated immediately.

The manager will work closely with and support a Lead Change manager.

Key Responsibilities

Monitoring Progress & Reporting:
- Actively manage and track all assigned projects from new business stage through to final release.- Use the core Business Readiness documentation to ensure all activities are started and completed within the set timescales.- Ensure the core tracking document is reviewed daily and kept up to date at all times.- Provide regular progress updates to all relevant stakeholders, ensuring concerns are immediately reported to the Business Readiness Senior Manager.- Maintain a risk log for all projects under management, passing this to the Risk Team at regular intervals.

Planning, Prioritisation & Organisation:
- Manage the assigned workload effectively and prioritise projects in line with the team priority matrix.- Anticipate and communicate potential issues to the team and Business Readiness Senior Manager.- Use Confluence and the Business Readiness shared folders to record and organize key information from projects.

Communication & Influencing:
- Follow the Team communication policy at all times.- Effectively manage all key external and internal relationships ensuring that all concerns are being addressed.- Question and challenge any key decisions which may have an adverse impact on specific FNZ business areas at a later date.- Fully engage, align and support FNZ’s clients to ensure each client’s key change tasks remain on track.- Increase the client’s “buy-in” to FNZ core technology and processes.- Contribute to all internal and external meetings / calls relating to assigned projects and confidently articulate key points and concerns.

Analysing & Problem Solving:- Closely monitor external and internal communications to ensure there is no misunderstanding on project delivery and agreed processes.- Critically evaluate any problems that may arise, referencing past experience while having an awareness of wider implications.

Knowledge, Learning & Developing:
- Continually expand knowledge of FNZ platforms, products and operational processes.- Keep up to date with the key Regulatory, CASS and Risk & Compliance issues which impact the Business Readiness process.- Share knowledge with the team and present any findings at the weekly team meeting.

Challenging & Improving:
- Seek to understand core change processes at a granular level and clearly articulate the reasoning behind key decisions.- Suggest new ideas and ways to improve the team and the Business Readiness process

Team working- Actively contribute to weekly Team Meetings- Ensure colleagues can support projects at all times by keeping the team up to date and ensuring appropriate holiday / sickness cover is always available.- Arrange regular catch ups with lead managers to discuss and compare the key issues arising from assigned projects.

Support- Support the Project team at client workshops / client calls ensuring representatives from key areas (Operations, S&S, Risk, Compliance) are in attendance whenever required.- Arrange and facilitate client workshops, internal walkthroughs and training sessions.- Provide onsite and online training support for clients and FNZ Business Areas.- Attend meetings with external third parties whenever required in order to support clients and project teams.- Support Operations and the Business Readiness Senior Manager during the Acceptance Test phase, ensuring guidance pages, test environments and daily reporting is set up timely and effectively.

Other tasks:
- Undertake any other projects/tasks as may reasonably be required to supp