Hotel Manager

**Job Description**: **OVERVIEW/BASIC FUNCTION: Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in his/her absence. **ESSENTIAL JOB FUNCTIONS**: *** - Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Ensure that standards are maintained at a superior level on a daily basis. - Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments. - Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments - Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel. - Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. - Interface with corporate officers in the execution of corporate goals. - Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status. - As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. - Establish annual objectives for Executives and Department Heads reporting to him or her. - Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. - Serve as Manager On Duty. - Interact in courteous and professional manner with all guests, staff and community members. - Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties. - Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel. - Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints. - Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. - Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. - Maintain safety and cleanliness of work area. **SECONDARY JOB FUNCTIONS**: - All other duties as required. **QUALIFICATIONS**: *** - Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations. - Education: Four year college degree or equivalent work experience. - General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data. - Technical Skills: - Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings - Language: Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting ___ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. **Job Requirements**: OVERVIEW/BASIC FUNCTION**: Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties