Senior Program Manager, Delivery Strategy, Last

hace 3 días

Madrid, España Amazon Road Transport Spain, S A tiempo completo

Project/program management including proven ability to manage large and complicated projects with experience leading cross-functional projects
- Results driven individual with strong proactiveness
- Business judgment with a track record of successfully delivering quantifiable results.
- Experience developing operational process and technologies to drive customer experience improvement.
- A passion about insisting on high standards and a customer-centric mindset
- Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.
- Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines
- Bachelor degree

At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.

As Senior Program Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing and iterating on new processes, and driving continuous improvement activities internally and externally. You will build collaborative relationships with numerous teams (operations, training, tech, and corporate) to identify solutions and to create and execute a Delivery Experience and Efficiency project roadmap. You will also prepare and execute regular program updates to senior management on a weekly and monthly basis.

Key job responsibilities

Responsibilities include:

- Customer-Focus: Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Use that knowledge to advocate for/drive delivery of studies and services that enable Amazon to provide customers with an exceptional delivery experience.
- Deliver Results: Lead large and complex process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management.
- Manage Ambiguity: Understand complex business problems across departments and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.
- Drive best practices with a focus on outcomes for our customers. You will identify and own EU initiatives that will continue to optimize our highly customer focused operational teams. You will have high performance standards that you will drive continuous improvement across the business.
- Develop and execute weekly and monthly action plans to deliver programs as per roadmap.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for customer experience improvements.
- Advanced degree (e.g. MBA or PhD)
- BA in a Science or Logistics based discipline, with an analytical, data analysis bias would be advantageous
- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.

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