Customer Care Manager with Dutch

hace 1 semana

Madrid, España zooplus SE A tiempo completo

**Company Description**:

- More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.

**Responsibilities**:

- Monitors and provides insights regarding market specific CC trends and best practices.
- Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.)
- Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.)
- Manages Service Partners’ performance on the market level according to CC Operations global model (customer satisfaction, net promoter score, customer review pages rating etc.)
- Handles very difficult and sensitive customer complaints.
- In charge of Customer Care initiatives implementation on the market level.
- Delivers relevant input in other disciplines (e.g. Direct Marketing, Delivery teams etc.) in order to minimize incoming customer queries.
- Actively works together with Delivery Experience Management in order to safeguard zooplus delivery promise and aligns with shop operations in relation to customer communication e.g., on delays.
- Provides relevant customer feedback to other disciplines to stimulate continuous improvement.

**Qualifications**:

- Experience in managing customer care teams (including CC tools, preferably Freshdesk) within e-commerce environment.
- Proficient level in English Language and Dutch language
- Very good communication skills and strong sense of empathy.
- Ability to weight customer needs and demands towards business value.
- Strong analytical skills.
- Open to change and easily navigating within the changing business requirements. Can do attitude.

**Additional Information**:
With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

**Our benefits**:
20% discount in our zooplus shop
Internal and external training
Team events
LI-Hybrid✈️ 28 Annual Vacation Days
Private Medical Health Insurance
- Hybrid working model (up to 40% remote)

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

  • Customer Care Manager with Dutch

    hace 1 semana

    Madrid, España zooplus SE A tiempo completo

    **Company Description** More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Care Manager with Dutch

    hace 1 semana

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Care Manager with Dutch

    hace 3 días

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Service Manager Bpo with Dutch

    hace 23 horas

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for the Netherlands with Dutch, you are the direct...

  • Customer Care Manager

    hace 5 días

    Madrid, España Nilfisk Group A tiempo completo

    Are you passionate about customer satisfaction? Do you believe that customer loyalty depends on great customer service? Then become our next Back Office / Customer Care Manager Manager for Spain & Portugal (Iberia) Position based in Mataró. Area of responsibilities: Management of a team of 12 customer care professionals Lead, direct, evaluate, coach and...

  • Customer Care Manager with Italian

    hace 1 semana

    Madrid, España zooplus SE A tiempo completo

    **Company Description** More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care Manager for Italy, you are the direct link between customers...

  • Customer Care Manager with Italian

    hace 1 semana

    Madrid, España zooplus SE A tiempo completo

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As our Customer Care Manager for Italy, you are the direct link between customers...

  • Dutch Speaking Customer Service Representative

    hace 6 días

    Madrid, Madrid, España Essence Coaching Group A tiempo completo

    Dutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts) Salary: 1,500  Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...

  • Customer Experience Agent with Dutch and German

    hace 23 horas

    Madrid, España MSX INTERNATIONAL A tiempo completo

    **CUSTOMER EXPERIENCE AGENT**with Dutch AND German with English** **No Experience needed** Hello! If you are a fan of the motor world, you will have already heard about us. Surely you know that we are more than 500 automotive professionals in Spain and Portugal developing and implementing solutions that improve our customers' business processes and...

  • Customer Care Manager with Italian

    hace 6 días

    Madrid, España zooplus SE A tiempo completo

    **Company Description** More than 20 years ago, Zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy for pets and their parents, driven by our core...