Customer Success Manager

**Join Our Team & Make an Impact**

Are you passionate about building strong client relationships and driving success? We are looking for a **Customer Success Manager** to help expand our **French market** and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a **fast-paced, dynamic environment** and enjoy making a meaningful impact, this role is for you.

**What You’ll Do**
- ** Be a trusted advisor**: Build and maintain strong relationships with clients, understanding their evolving training needs.
- ** Lead seamless onboarding**: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
- ** Drive engagement and success**: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
- **Unlock growth opportunities**: Identify upsell possibilities and expand client partnerships.
- ** Champion continuous improvement**: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
- ** Share expertise and insights**: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

**Why You’ll Love This Role**
- ** Impact and Growth**: Help businesses upskill their workforce while growing your career in a thriving global company.
- ** Dynamic and Collaborative Culture**: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
- ** Fast-Paced and Innovative**: Be part of a company that embraces change and is shaping the future of digital learning.

**What We’re Looking For**
- Fluent or bilingual in French
- Intermediate English proficiency
- Passionate about customer success and relationship management
- Exceptional communication and analytical skills
- Highly organized and adaptable to varied projects
- Proactive problem-solver with a growth mindset
- Team player who values collaboration and knowledge-sharing

**Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.**

**What we offer**

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.

**#LI-Onsite