Receptionist

hace 2 días

Barcelona, España Central and Basic Barcelona A tiempo completo

We are looking for a receptionist with previous experience in small hotels or hostels.

**The person in charge should do the following**:

- Reply to guest complaints, requests and emergencies.
- Confirm arrival times for the next day's reservations.
- Reply guest inquiries, concerns and complaints as needed.
- Keep the reception clean and organized.
- Answer phones and process new reservations.
- Check the shared bathrooms and if needed, he/should clean them.

**As a Front Office Receptionist, you will be required to**:
The receptionist should offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us.
Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

**Ideally you must have**:
Previous experience in the customer service sector
Knowledge of RMS is desirable, otherwise training will be provided
Proficient level of IT systems
Fluent English, both verbal and written (bilingualism is highly desirable)
Tourism studies.
Previous experience of at least 1 year.

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