IT Analyst Iii
hace 1 día
**Responsibilities of Position**:
- Respond to customer issues and provide updates via phone, ticketing system or other modes of approved communication.
- Resolve system related issues.
- Utilizes ticketing system to track, prioritize and report on customer issues from initiation to closure.
- Initiates escalation when required.
- Follow all TI and IT published processes.
- Meet deadlines as established.
- Off hours support as required.
- Develops interfaces and minor system enhancements.
- Additional Responsibilities for ERP Analyst*
- Additional Responsibilities for PLM Analyst*
- Additional Responsibilities for Global Applications Analyst*
**Skill Requirements**:
- Customer service driven with an enthusiastic, positive attitude.
- Able to work in fast paced environment and multi task.
- Strong professional and interpersonal skills, treats people in respectful and professional manner.
- Strong troubleshooting and problem solving abilities.
- Able to manage Windows Systems and Network Users in Active Directory.
- Excellent written and verbal communications skills.
- Work and act in a safe manner.
- Flexible work schedule.
- Competent in Microsoft Office products (Outlook, Excel, PowerPoint, etc.).
**Experience Requirements**:
- A minimum of 10 years of systems support experience.
**Licensing or Special Certification Requirements**:
- Driver’s License.
**Physical Requirements**:
- Ability to work at a computer for a long period of time.
**Working Conditions**:
- Occasionally lifts and carries up to 25 pounds.
- Some of work time is spent standing, walking, lifting and bending.
**Education**:
- Bachelor’s degree required.
- Master’s degree preferred.
**EEO Statement**:TI Fluid Systems is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy status, disability, gender identity or Veteran status.
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