Customer Service Representative with Greek and Spanish

hace 1 día

Barcelona, España CPM International A tiempo completo

**Who We Are**:
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

**Our Client**:
Our client is a multinational company representing a vast portfolio of well-known brands, including one of the biggest food companies worldwide. Their purpose is to make food the world loves. Their mission is to better understand the food tastes and preferences of consumers and respond with increasingly tasty and natural products that add fun and fantasy to everyday life. To enable their mission and purpose, they strive to live according to five pursuits:

- Put people first
- Make food with passion
- Earn people’s trust
- Build a culture of creating
- Treat the world with care

**What’s your Mission?**:

- **Communicate Effectively**: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- **Problem-Solving**: Efficiently resolve customer issues and complaints.
- **Product Knowledge**:Develop a deep understanding of our products and services.
- **Brand Advocacy**: Promote our brand values and maintain a positive brand image.
- **Maintain Accurate Records**: Ensure the accuracy and up-to-date status within the Salesforce CRM.
- **Communicate Effectively**: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.

**Requirements**:
**Your Experience, Our Future**:

- **Fluency in Greek**: Demonstrated excellence in written and spoken Greek, including exceptional grammar and spelling.
- **Strong Spanish Proficiency**: Fluency in both written and spoken Spanish.
- **Strong English Proficiency**:Fluency in both written and spoken English.
- **Customer-Centric Approach**: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- **Interpersonal Skills**: Strong listening, influencing, and negotiation skills.
- **Resilience and Adaptability**: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- **Customer Service Excellence**: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.

**Benefits**
- **Start Date**:ASAP
- **Hours**: 25 hours/week
- **Work Schedule**: Monday to Friday from 9:00 am to 2:00 pm
- **Salary**: €11.573 gross/year
- **Holidays**: 24 calendar days (pro-rata)
- **Work Model**: Hybrid (6 days per month at the office)
- **Training**: 2 weeks training Hybrid.
- **Office Location**:Barcelona (La Sagrera)

**Additional Perks**:

- **Career Growth**: Ongoing training and development.
- **Well-being Support**:Confidential counselling and resources.
- **Perks & Discounts**: Exclusive offers and rewards.
- **Health Benefits**:Discounted health insurance.
- **Skill Development**:LinkedIn learning and certifications.
- **Referral Program**:Bring a friend and get a referral bonus.

**Let's chat about your future at CPM International

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