Ssc Operations Technician
hace 4 días
Role Purpose
The purpose of the role is to own the end-to-end submission logging, with special focus on cutting interim handling between underwriting assistants, underwriters and offshore teams
Provide the highest standards of quality, service delivery and accuracy within the SSC function by reviewing, validating instructions received from the Underwriters and create new business submissions alongside with the accurate management of rating tools to support successful underwriting of new business
In case of uncertainties around the request liaise with the relevant brokers to ensure full set of data is present for underwriting at the time of first rate review.
Ensure high level data accuracy by quality checking the inputted data, make suggestions for process improvement to enhance data quality
Support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements, as well as for any Forward related activities.
Key responsibilities
Acquire and maintain technical knowledge and ability to manage and control the end-to-end submission process, including raters and sanctions, with minimum contributions from Underwriting.
To review/validate/collect and input data into relevant rating tools (UWR Portal, Mendix, Core etc.)
To maintain data accuracy throughout quoting process, through continues data validation and quality checks.
Proactively gain and develop knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.
To oversee and maintain delivery of high level process requirements for both retained and outsourced submission processes.
To accurately complete weekly/monthly QA activities.
To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.
**Qualifications**:
Knowledge & Experience
Fluency in Italian and English is a must, Spanish is desired.
Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting.
Previous Commercial Insurance experience is preferred.
What we offer in return
29 days of vacation a year
2 days working from home option + additional flexible days
Working from home allowance
Entry time flexibility
Private medical insurance
Life and accident insurance
Meal allowance
Pension plan
Stock purchase plan
Flexible compensation scheme
Gympass
Employee assistance program
Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
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