Ops & Support Associate

hace 2 semanas

Madrid, España TaxScouts A tiempo completo

Madrid, Spain

Every year, 200 million Europeans go through tax preparation hell. A dreadful process that can scare the living daylights out of you (actual words from our customers). Let’s be honest --doing taxes sucks. We're here to fix that.

TaxScouts was founded by early employees and alumni of Europe’s leading startups (TransferWise, Skype), and is backed by world-class investors (Octopus Ventures, Seedcamp, and Speedinvest amongst others).

We have built an amazing product that people genuinely love (our Trustpilot rating is 4.9) and are on the lookout for like-minded people to join us as we continue to grow rapidly.

This is a unique chance to get in early and have a real impact at one of Europe's most exciting startups - recently ranked #11 in the Startups 100 2021.

Our next stop is Spain and this is where you can help.

**Who are we looking for**:
In the role of Ops & Support Associate, you’ll be working closely with our customers and accountants in order to provide the best support and guide them through the process of filing their taxes. We are looking for positive, enthusiastic individuals who are eager to learn and join an early-stage start-up.

We are a small operations team, so we are looking for proactive people who are willing to get stuck and who are passionate about providing great customer service. From day one you’ll need to immerse yourself in the company and build both your knowledge of our platform and your own tax knowledge.

**What you’ll do**:

- You will deal with a wide range of issues - from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.
- No two problems are the same. You’ll take full ownership of issues that you’ll be empowered to resolve.
- You’ll also get involved in projects to help us build a bigger, better business. And you’ll provide insights and feedback to improve our processes and product.
- You’ll help us analyze data in order to improve our product, service, and offer

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