Iberia Beverages Customer Service Team Lead

**Auto req ID**: 273179BR

Are you interested in a career in Supply Chain Customer Service in PepsiCo? Then now is the time to explore the opportunities of PepsiCo: join us as the next **_Iberia Beverages Customer Service Team Lead_**.

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in **_Vitoria_** is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

**_Your mission:_**
You will be responsible for establishing and leading a new team, playing a key role in providing and interface between customers and internal for excellent customer service, supporting the Iberia Customer Service in daily business, as well as supporting on tasks linked to order management and business systems support & incident management. In addition, you will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the GBS deliverables for Iberia and other markets.

**_Your day to day with us: _**

Stakeholder Management
- The main accountabilities of the role are to Lead of the Supply Chain Iberia Customer Service team
- Provide and interface between customers and internal for excellent customer service
- Managing the day-to-day activities of the team to ensure satisfactory service level
- Develop winning relationships with key stakeholders within the Cluster SC function and relevant SWE BU teams, embedding GBS services within the organization
- Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and Business Leaders

Continuous Improvement
- Problem solving and performance improvement
- Support the HUB Lead with all initiatives to improve GBS service offerings

Leadership
- Leading and coaching team members in their technical capabilities development.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members, set clear team goals
- Conducting training of team members to maximize their potential, provide coaching
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team

**Qualifications/Requirements**:
**_ What do you need to succeed?:_**
- Fluency in English (C1)
- Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Linguistics
- Min. 2 years experience demonstrated via managing and coaching a team
- Customer Service channels and trade knowledge
- Ability to handle pressure and active problem solving skills
- Exceptional written and oral communication, adapting approach by situation and audience
- Demonstrated experience with MS Excel & Commercial Analytics tools

**_ What makes us different?:_**
- Hybrid working model: combination of remote and collaborative office experience to enable innovation
- Variety of benefits to support your physical, emotional and financial wellbeing
- Professional growth possibilities & learning opportunities
- Volunteering opportunities to help external communities
- Space to be you to promote our Diversity & Inclusion strategy

**_ Being you at PepsiCo:_**
PepsiCo is an equal opportunity employer, committed to helping people lead healthier lives and supports workforce diversity. We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

**_Planet + People:_**
PepsiCo Positive (pep+) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system.

**Relocation Eligible**: Not Applicable

**Job Type**: Regular