Customer Support English-speaking
hace 2 días
**Who will you be working for?**:
Our partner is a leader in vehicle data intelligence. They provide data and software solutions for companies in the automotive and insurance environment. Their goal is to empower companies in terms of data privacy, security and integrity, and help them make great decision-making throughout their activities.
**Their core mission**: revolutionize customer’s and partner’s experience through data
**What is this job about?**:
As a **Customer Service Representative/Support** for English-speaking clients, you will participate in finding the right solutions to first level product support problems for customers.
On a daily basis, you will be the **the first point of contact** for customers and, therefore, fully responsible for delivering a great **customer experience** and service.
**Your Challenges**:
- Deliver **professional and efficient customer service** while **performing** to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate **clearly and effectively** both internally and externally
- Accurately **record all customer contact and outcomes** within designated software
- **Escalate calls or cases** in a timely and **appropriate manner**
- At all times **adhere to the working processes** and procedures of the company
- **Take responsibility** for all duties relating to compliance procedures, especially data security
**Who is this job made for?**:
- For young graduates dreaming about living in Spain
- For people who were working in **Sales** but would like to try something new.
- For anyone who loves to work on the phone and cares about customer experience.
**What do you need to apply?**:
- Language skills**:advanced** level in **English** (C1+ for both)
- At least 1-2 years of experience in Customer Service or Support
- Digital driven, **comfortable with digital tools**.
**Working Mindset**:
- **Passionate** about the Customer Service
- **Great communication** skills **at various levels** of a business
- You are a problem solver
- Good**analytical and questioning skills**
- You are attentive to detail
- Extra points_Having a first experience in these following sectors is highly valued by our partner and can be a great plus
- You have worked in a technical or software support capacity
- Experience of CRM and telephony systems (preferably Salesforce Service Cloud and Genesys)
- IT qualifications/degree
**Important**: For this position, you need to relocate to **Seville**, **Spain**. You will need to be in possession of an **EU VISA** for this position.
- Are you ready to push your career Customer Support ? It's time to apply Or tell a friend about this position :)._
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