Customer Support Representative German-speaking

hace 3 días

Sevilla, España Next Station A tiempo completo

**Who will you be working for?**:
Our partner is a leader in vehicle data intelligence. They provide data and software solutions for companies in the automotive and insurance environment. Their goal is to empower companies in terms of data privacy, security and integrity, and help them make great decision-making throughout their activities.

**Their core mission**: revolutionize customer’s and partner’s experience through data

**What is this job about?**:
As a **Customer Support Representative** for German-speaking clients, you will participate in finding the right solutions to first level product support problems for customers.

On a daily basis, you will be the **the first point of contact** for customers and therefore, fully responsible for delivering a great **customer experience** and service.

**Your Challenges**:

- Become an **expert** on all the **company softwares** and products
- Provide professional and efficient **customer service** while following the rules in **Service Level Agreement** (SLA) amd KPI targets
- Excellent **communication skills** for both internal and external use
- **Track** and update the **customer issues** and contacts in the designated company's software
- Follow the **working parameters** of the company at all times includng all the procedures
- Take active part in the **development of articles** and documents by providing prior knowledge
- Manage all the duties related to **compilance proceures** including data security

**Who is this job made for?**:

- For young graduates dreaming about living in Spain
- For anyone who loves to work on the phone and cares about customer experience.

**What do you need to apply?**:

- Language skills**:advanced** level in **German** and **English** (C1+ for both)
- Minimum **1 year** of working experience in either Customer Service or Customer Support
- Hands-on expertise in digital tools (Hubspot...)

**Working Mindset**:

- Digitaly-driven mindest
- **Analytical** & details oriented
- **Great communication** skills
- **Passionate** & Problem-solver
- High learning agility
- Extra points_

Having a first experience in these following sectors is highly valued by our partner and can be a great plus
- Previous experience in a technical support or software support
- Previous experience in Automotive or Insurance industry
- Previous experience working with CRM (Salesforce...)
- A degree in information technology
- Any other lannguage

**Important**: For this position, you need to relocate to **Seville**, **Spain**. You will need to be in possession of an **EU VISA** for this position.
- Are you ready to push your career Customer Support ? It's time to apply Or tell a friend about this position :)._

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