Training and Knowledge Manager

Training & Knowledge Manager

Toqio (toq.io) enables any business to design and deploy smart fintech propositions in a matter of minutes.

We are currently looking for a Training & Knowledge Manager with at least 5 years experience. Would you like to join an international and fast growing Startup where you can play an important part in shaping its future?

In this role, flexibility, analytical thinking, adaptability and being a team-player as well as stress resilient are key.

As Training & Knowledge Manager you will:

- Assess training needs across all functions including Employee and Customer training.
- Design, deliver and evaluate training for both technical and soft skills.
- Training Material design and maintenance.
- Create and continuously deliver Customer training programs in English and Spanish (other languages are a plus).
- Collaborate closely with the Product Managers to contextualise ongoing product development and functionalities to develop relevant training materials
- Leverage department-specific feedback to create and modify training material and internal tooling roadmap
- Synthesise feedback from various customers with respect to training materials or otherwise
- Meetings with customers to know their training needs and feedback
- Drive new projects from A-Z.
- Conduct regular Knowledge Tests, analyse results and implement improvement initiatives.
- Work in partnership with other teams to implement a continuous improvement culture and methodology.
- Facilitate workshops and development sessions as required.
- Develop an enabled and empowered workforce with the customer at the heart of every interaction.
- Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
- Ensure adherence to process policy and procedures.
- Develop and deliver onboarding and ongoing training programs
- Analyse training and development needs
- Set up development plans
- Review the post training progress and collected feedback
- Organise and manage internal materials in Confluence and other systems
- Search for best practices and implement them
- Be proactive in creating processes and improving/streamlining the existing ones

**Requirements**:
Experience required:

- At least 5 years experience as a trainer/workshop/knowledge consultancy specialist
- Experience with e-learning platforms, training programs gamification
- Experience as a soft skills trainer would be an advantage
- Proficiency with MS Office, Google Workspace, Figma and Adobe Tools
- Fluency in English & Spanish (written and oral)
- Experience as a trainer both for Employees and Customers
- Previous Customer Service experience
- Familiarity with the use of a Learning Management System (LMS) and with multimedia in training
- Proficiency with data analysis
- Proven ability to work with cross-functional teams
- Proven to work effectively in a culturally diverse workgroup

Must have Skills:

- Communication: strong interpersonal, presentation and public speaking skills;
- Influencer without authority: way of coaching and training inspires teams to grow;
- Collaboration: build strong & trustful relationships with the people you work with;
- Organisational skills: good in organising both daily workflow and coordinating people
- Analytical skills: able to analyse and put together the needs of organisation and employees’;
- Time management and multitasking skills: within the limited timing organises work effectively, able to set up the priorities;
Nice to have:

- Other languages such as German or French

**Benefits**

What we offer:

- TOQIO. People are one of TOQIO’s main assets. We are building a unique best in class team committed to our core values and based in diversity, sustainability and wellbeing.
- The team comprises professionals from leading consulting and banking firms, MBA graduates from top business schools, entrepreneurs, young and talented engineers and PhDs.
- TOQIO’s Founding team; Eduardo Martinez and Michael Galvin are successful entrepreneurs and motivated leaders who have been awarded in different fields. Along with Daniella Lorenzo, Rodrigo Iglesias, Víctor Gil, Arancha Riestra and Jingxuan Xu are leading a talented team full of energy and passion.
- Our core values. TOQIO’s 4Cs are our flagship, we are:

- Curious: Curiosity is the lifeblood of innovation.
- Committed: Shaping TOQIO into a more vibrant place to do business, as well as making our society better.
- Considerate: We’re a diverse and multicultural team that brings many perspectives into our workforce.
- Creative: seeking out of the box thinkers who face challenges head on, and look forward to innovating their way around every obstacle.
- The best place to work. We are working hard to become a great family company.
- Team working: Promoting objective, fact-based and solution oriented discussions.
- Equality & Diversity: Promoting equality and diversity, encouraging a multicultural environment.
- Transparent: Communicating