Customer Service Supervisor

hace 1 día

Zona FrancaBarcelona, España Zimmer Biomet A tiempo completo

**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

Quien buscamos para nuestro Team?

Un profesional para planificar, dirigir y supervisar las actividades del Área de Customer Service de acuerdo a las directrices establecidas por dirección con la finalidad de garantizar su correcto funcionamiento y lograr la satisfacción del cliente a través de la entrega efectiva de producto y su consiguiente facturación.
- Revisión de procesos actuales y propuestas de mejora
- Supervisión y organización del equipo a su cargo
- Control de cargas de trabajo
- Coordinación ausencias de los miembros del equipo
- Soporte en procesos e incidencias
- Coordinación con el resto de supervisores/coordinadores
- Asegurar el cumplimiento SOX
- Revisión y acciones correctivas KPI
- Auditorias
- Detectar necesidades formativas del equipo a su cargo.

Tu experiência:

- Inglés nível intermedio-alto
- Informática/requisitos técnicos: Office, SAP
- Experiência: 3-4 años en un puesto similar
- Otros: conocimiento de del producto y del sector hospitalario
- Tolerancia al estrés
- Análisis y solucion de problemas
- Organización y priorización
- Comunicación oral y escrita
- Liderazgo y dirección de personas
- Proactividad
- Visión analítica

Tipo de puesto: Jornada completa

Salario: 30.000,00€-40.000,00€ al año

Beneficios:

- Flexibilidad horaria
- Guardería
- Jornada intensiva los viernes
- Plan de jubilación
- Programa de formación
- Seguro de vida
- Seguro médico privado
- Teletrabajo opcional

Horario:

- Flexibilidad horaria

Tipos de compensaciones complementarias:

- Bonus anual

Experiência:

- Supervisión en Atención al cliente: 3 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Ubicación del trabajo: Teletrabajo híbrido en Zona Franca-Barcelona

Flextime
- Health insurance

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