Customer Service Supervisor

hace 3 días

Barcelona, España Zimmer Biomet A tiempo completo

**Requisition Number**: EMEA10266

**Employment Type**: Full-time

**Location**: Barcelona

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
Planificar, dirigir y supervisar las actividades del Área de Customer Service de acuerdo a las directrices establecidas por dirección con la finalidad de garantizar su correcto funcionamiento y lograr la satisfacción del cliente a través de la entrega efectiva de producto y su consiguiente facturación.

**How You Create Impact**:

- Revisión de procesos actuales y propuestas de mejora
- Supervisión y organización del equipo a su cargo
- Control de cargas de trabajo
- Coordinación ausencias de los miembros del equipo
- Soporte en procesos e incidencias
- Coordinación con el resto de supervisores/coordinadores
- Asegurar el cumplimiento SOX
- Revisión y acciones correctivas KPI
- Auditorias
- Detectar necesidades formativas del equipo a su cargo.

**What Will Make You Stand Out**:

- Formación Profesional de Ciclo Superior de Administración

**What Will Make You Successful**:

- Inglés nível intermedio-alto
- Informática/requisitos técnicos: Office, SAP
- Experiência: 2-3 años en un puesto similar
- Otros: conocimiento de del producto y del sector hospitalario
- Tolerancia al estrés
- Análisis y solucion de problemas
- Organización y priorización
- Comunicación oral y escrita
- Liderazgo y dirección de personas
- Proactividad
- Visión analítica

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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